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Skills

  • Organization
  • Supervision
  • Churn reduction strategies
  • Process improvement
  • Customer retention strategies
  • Business Planning
  • Business operations
  • Staffing and scheduling
  • Problem resolution
  • Creative merchandising

Work Experiences

  • Analyzed market trends and competitor activities to discover and capitalize on untapped opportunities, increasing market share by 49%.
  • Saved $7 per several months by negotiating rates and delivery times with vendors.
  • Achieved a total revenue increase of $12 within 2020.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved a 61% increase in referral business.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across method calendars and programs.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Consistently trained 12 employees through implemented and improved to reduce loss and increase sales.
  • Achieved an annual revenue increase of $3 in 2022.

Summaries

  • Achieved sales growth via strategic optimization of product portfolios.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Associate Director of Sales who is proactive and meticulous, with over 2 years of experience in the system industry.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Associate Director of Sales with demonstrated success in leading a team of 5 sales professionals to exceed annual quotas by 84%, while implementing cutting-edge solutions to optimize sales processes.
  • Costs were consistently reduced while profits were increased.
  • Achieved Innovation Award for sales excellence in Education and Training.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Accomplished in scaling sales performance through hands-on leadership and mentorship, realizing significant gains by improving team structure and imparting best-in-class training methodologies.

Accomplishments

  • Revamped territory management protocol which expanded market share by 69% in 2018.
  • Facilitated partnerships with key strategic accounts, leading to a combined revenue boost of $18 within one year.
  • Established long-term relationships with C-level executives from top-tier clients, culminating in contracts worth $12.
  • Coordinated sales efforts in launching new services/products, contributing to a 24% market penetration in the first 5 months.
  • Directed the Atlanta sales operation through a period of company growth, helping to achieve 81% improvements in year-over-year sales.
  • Implemented CRM optimization strategies that increased team usage rates by 18% and improved sales forecasting accuracy.
  • Implemented strategic lead generation campaigns that boosted overall qualified leads by 64% over a 18 months.
  • Trained and mentored a sales team of 16 direct reports, achieving 58% quota attainment after implementation of new coaching methods.
  • Designed market entry strategies for HubSpot that facilitated 70% sales growth within 6 months.
  • Spearheaded major account restructuring initiatives, resulting in improved account management and an increase in recurring revenue by 82%.

Affiliations

  • Society of Human Resource Management
  • Corporate Sales Leadership Forum
  • Association of Account Executives
  • National Sales Network (NSN)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Certified Business Development Executive (CBDE), system
  • Business Marketing Association (BMA)
  • American Medical Informatics Association
  • Toastmasters

Certifications

  • Customer Lifecycle Management Certification, Coursera, Vantage
  • Salesforce
  • Business Development and Sales Strategies Certification, LinkedIn Learning
  • Advanced Salesforce Reporting & Dashboards Certification, Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Executive Certificate in Sales Leadership, Brightline, 2023
  • Negotiation Strategies Certification, Harvard Online Business School
  • Sales Analytics Certification, Cedar Works or Power BI

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