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Skills

  • Training program development
  • Workshop coordination
  • Customer service
  • Managing large-scale software rollouts
  • Organization
  • Interdisciplinary team collaboration
  • Improving clinical documentation accuracy
  • Employee training
  • Process improvement
  • Healthcare informatics standards

Work Experiences

  • Achieved 59% higher user retention.
  • Kept track of method company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • Aligned Cerner training with departmental goals.
  • Authored instructional guides for Cerner workflows.
  • Conducted refresher courses for Cerner users.
  • Conducted virtual and in-person sessions.
  • Achieved results within one year.
  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.
  • Conducted targeted follow-up sessions.
  • Addressed best practices in using Cerner.

Summaries

  • Adept at delivering Cerner EHR training sessions.
  • Achieved category in efficiency improvements.
  • Boosted hospital performance metrics by 45% %.
  • Clear understanding of client relations and cross-functional collaboration as well as budget management training.
  • Boosted user satisfaction by 65%.
  • Looking to apply 7 years of experience in Miscellaneous to a dynamic role with Summit Group.
  • Adept at delivering virtual and in-person Cerner EHR training sessions for diverse healthcare teams, increasing user competency by 28% within 2022.
  • An outgoing personality with a hands-on, creative approach.
  • With extensive knowledge of Jira use and framework industry procedures, he is an expert in program and framework training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Reduced system downtime by 70% through proactive identification of user knowledge gaps and tailored Cerner training solutions.
  • Facilitated over 9 successful go-lives for Cerner implementations, maintaining an average training completion rate of 26%.
  • Designed and delivered Cerner optimization training, reducing clinician feedback wait times by 5 hours in several months.
  • Co-managed the Cerner EHR adoption strategy as part of a multi-departmental task force, resulting in a 61% increase in end-user satisfaction rates.
  • Collaborated with team of 18 in the development of standard.
  • Led the initiative to develop and launch a Cerner EHR Trainer Certification program, certifying more than 3 trainers across Austin.
  • Hosted interactive Cerner workshops that improved clinician readiness to use new system modules, contributing to a 50% increase in patient safety.
  • Developed advanced training protocols focusing on improving nursing documentation within Cerner, leading to a 58% improvement in coding accuracy.
  • Established comprehensive Cerner EHR training pathways for newly hired clinical researchers, decreasing onboarding time by 65% per employee.
  • Established a comprehensive follow-up strategy for post-training Cerner assessments, successfully decreasing retraining requirements by 81%.

Affiliations

  • Project Management Institute (PMI)
  • Toastmasters
  • Academy of Integrative Health & Medicine (AIHM)
  • Freemason
  • Association of Medical Educators in Europe (AMEE)
  • American Medical Informatics Association
  • Association for Talent Development (ATD)
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Nursing Informatics Association (ANIA)
  • Cerner Users Group (CUG)

Certifications

  • Certified Professional in Healthcare Quality (CPHQ)
  • CompTIA Security+
  • Certified Instructional Designer for Cerner Healthcare Solutions
  • Healthcare Learning and Development Trainer Certification
  • Google Certified Professional Cloud Architect
  • Certified Healthcare Technology Specialist (CHTS) Certification
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Healthcare Project Management Professional (PMP) Certification
  • Certified Cerner Trainer 2016 - Lakeside Partners
  • Apple Certified Associate (ACA)

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