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Skills

  • Operational improvement
  • Business continuity planning
  • Project organization
  • SIMS software implementation
  • Relationship development
  • Troubleshooting and diagnostics
  • Automated Task Scheduling
  • Incident response and resolution
  • Risk mitigation strategies
  • Customer service

Work Experiences

  • Assessed and updated system workflows based on client feedback improving user satisfaction by 79%.
  • Achieved a 75% boost in operational productivity.
  • Represented the educational program as a subject matter liaison for a variety of services and activities at meetings and conferences.
  • Kept track of overhead, prepared budgets, and directed spending and resources to support fiscal efficiency.
  • Adopted improvements that reduced operational costs by $8.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with department heads to streamline SIMS data reporting, reducing error rates by 80%.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Completed the project ahead of schedule.

Summaries

  • Experience organizing departmental initiatives and collaborating with educational leaders to make data-driven decisions is required.
  • Addressed performance bottlenecks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer-focused SIMS Coordinator proficient in assessing feedback and updating system workflows, leading to a 17% increase in user satisfaction and seamless system operations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Maintains sufficient staffing and resources to meet three years program objectives while staying within budget.
  • Achieved 57% improvements in strategic planning.
  • Adept at real-time data analysis and compliance reporting, resulting in a 64% improvement, while coordinating multiple SIMS upgrades and ensuring zero downtime.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of quality assurance and process improvement as well as strategic planning training.

Accomplishments

  • Enhanced workflow automation within SIMS, cutting task redundancy by 53% and increasing employee productivity.
  • Created Power BI dashboards for senior management, facilitating data-driven decisions and improving operational metrics by 71%.
  • Collaborated with team of 9 in the development of framework.
  • Developed and delivered user guides and documentation for SIMS, reducing help desk inquiries by 66%.
  • Streamlined reporting workflows by 83% using advanced features of framework, leading to improved deadline adherence.
  • Used standard to create interactive dashboards, driving a 33% improvement in data transparency.
  • Led troubleshooting efforts that reduced system reporting errors in SIMS by 48%, improving data quality.
  • Standardized data reporting within SIMS, ensuring compliance and increasing reporting accuracy across 15 departments.
  • Created custom dashboards and reports using SAP, resulting in a 28% increase in operational efficiency.
  • Managed high-priority incidents within SIMS, restoring service in 4 minutes and ensuring system stability.

Affiliations

  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM) – Technology Segment
  • American Medical Informatics Association
  • Software and Systems Testing Experts (SSTE)
  • Association of Information Technology Professionals
  • Data Governance Professionals Organization (DGPO)
  • International Society for Technology in Education (ISTE)
  • Association for Systems Management (ASM)
  • Society of Professional Systems Administrators (SPSA)
  • Lions Club

Certifications

  • CompTIA A+ Technician
  • ITIL v4 Foundation Certified
  • Certified Business Analysis Professional (CBAP)
  • Salesforce Certified Administrator
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in the Governance, Risk and Compliance (CGRC)
  • Microsoft Certified: Dynamics 365 Fundamentals
  • ServiceNow IT Operations Management (ITOM) Certification
  • Certified Public Accountant (CPA)

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