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Skills

  • Problem resolution
  • Employee productivity enhancement
  • Operational improvement
  • Cross-functional collaboration
  • Troubleshooting and diagnostics
  • High-priority incident management
  • Backup and Recovery System Management
  • Data validation and accuracy improvement
  • Data Visualization Tools Salesforce
  • Data migration management

Work Experiences

  • Planned and implemented staff development and in-service training programs to improve knowledge and skills.
  • Achieved a 48% improvement in compliance reporting.
  • Formed partnerships with parents, businesses, and organizations to raise awareness, increase support, and share resources.
  • Coordinated cross-functional teams during high-priority incidents, resolving issues in under one year.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved results over a two years.
  • Boosted system efficiency by 73%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Adopted improvements that reduced operational costs by $8.
  • Maintained program files, records, databases, and websites to gather research and prepare and submit process reports.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Uses research-based interventions, strategies, and instruction, as well as data analysis, to help students achieve academic success and social-emotional growth.
  • SIMS Coordinator with 3 years of successful cross-functional collaboration and process improvement experience.
  • Achieved a gain of 53% overall efficiency.
  • Collaborative SIMS Coordinator experienced in cross-department communication, playing a key role in optimizing SIMS workflows and reducing departmental downtime to under 18 months hours.
  • Budgets for education programs are successfully managed, growth areas are identified, and events are coordinated to promote metric services.
  • Consistently met deadlines.
  • Created and maintained system documentation.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Assisted in scenario testing and post-implementation validation of SIMS, ensuring a seamless system rollout with zero critical failures.
  • Monitored daily performance of SIMS, detecting and resolving issues that led to a 35% reduction in downtime.
  • Led the generation of 2 customizable reports each month, providing actionable insights to improve operational decisions.
  • Led troubleshooting efforts that reduced system reporting errors in SIMS by 48%, improving data quality.
  • Launched new SIMS feature that increased usage by 60% among end-users within 18 months.
  • Created and executed user training programs on SIMS functionalities, increasing user adoption rate by 37% within 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined reporting workflows by 83% using advanced features of framework, leading to improved deadline adherence.
  • Standardized data reporting within SIMS, ensuring compliance and increasing reporting accuracy across 15 departments.
  • Used standard to create interactive dashboards, driving a 33% improvement in data transparency.

Affiliations

  • North Carolina Association of School Business Officials (ASBO)
  • International Society for Performance Improvement (ISPI)
  • Project Management Institute
  • Society for Information Management (SIM)
  • International Council of Nurses
  • Toastmasters
  • Education Information Technology Council (EITC)
  • IT Service Management Forum (itSMF) International
  • Society for Human Resource Management (SHRM) – Technology Segment
  • Information Systems Audit and Control Association (ISACA)

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Cloud Security Professional (CCSP)
  • Agile Certified Practitioner (PMI-ACP)
  • Cisco Certified Network Associate (CCNA)
  • Certified ScrumMaster (CSM)
  • Microsoft Certified: Power Platform Fundamentals
  • Certified Data Protection Officer (CDPO)
  • Microsoft Certified: Dynamics 365 Fundamentals
  • ITIL Foundation Certification in IT Service Management
  • Cisco Certified Internetwork Expert (CCIE)

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