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Skills

  • Business operations
  • Invoice generation
  • Prospecting and networking skills
  • Churn rate reduction tactics
  • Sales closing
  • Client relationship management
  • Operational improvement
  • Advanced presentation and communication skills
  • Business process improvement
  • First Aid/CPR

Work Experiences

  • Negotiated with retailers to gain prominent display visibility and automated in order to increase product exposure to consumers.
  • Generated 14+ leads per several months and pursued conversion opportunities with a success rate of 10%.
  • Increased repeat business by 6% by providing superior customer service.
  • Pushed for the launch of a contact management system in order to achieve 100% client organization.
  • Forecasted sales for various accounts and managed inventory to ensure that each location had enough products.
  • Talked to long-term, new, and prospective customers to figure out their needs and come up with the best solutions.
  • Informed customers about new services and updated their accounts.
  • Established and serviced 10 accounts in my assigned territory.
  • Met sales targets, increasing revenue for top accounts by 15% in one year and growing my personal sales portfolio by 18 new accounts.
  • Gave product demonstrations and taught customers how to use and maintain Power BI.

Summaries

  • Lead generator, product demonstrator, and problem-solver with experience.
  • National Account Practice Leader is a hardworking and dependable National Account Practice Leader who excels at risk assessment and stakeholder engagement.
  • With 12 years of experience learning about customer needs to drive sales, National Account Practice Leader is an insightful National Account Practice Leader.
  • Process, category, and standard are all available.
  • Multi-tasking and self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, vendor relations, territory development, and uncovering customer needs in order to deliver solutions.
  • Customer-focused, strategic-thinking sales professional with over 6 years of experience cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Motivating leader who has built and managed method teams in the past.
  • Inventory and account management expertise, as well as a thorough understanding of program product sales.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Expert in the use of method CRM software and lead optimization.

Accomplishments

  • Leveraged market insights to refocus portfolio management efforts, delivering 21% margin improvement from top national accounts.
  • Led a successful national sales initiative that generated over $11 in new revenue by securing partnerships with 7 key national retailers.
  • Collaborated with national and regional sales teams to create training modules focused on upselling, leading to a 32% increase in average deal size.
  • Achieved category for outstanding performance in account management, contributing to a 30% revenue uplift.
  • Analyzed customer satisfaction data, leading to a restructured service delivery model that improved retention by 15%.
  • Overhauled the contract management process, reducing administrative redundancy and cutting time to renewals by 8 days.
  • Managed relationships with a portfolio of 11 national accounts, growing annual revenue by 69% and contributing $18 to overall business growth.
  • Spearheaded a key partnership with a Miscellaneous leader, contributing to a 6% market share growth in the Portland.
  • Reduced churn among key accounts by 65% through personalized engagement and tailored value propositions.
  • Increased cross-selling opportunities by organizing account planning workshops with a Power BI focus, driving 55% revenue growth.

Affiliations

  • Member, Certified National Strategic Sales Manager (CNSSM) – Completed leadership courses in aligning sales strategies with overall organizational objectives.
  • Certified Client Account Manager, Institute of Sales Management – Focused on developing skills in contract negotiation, upselling, and cross-selling tactics.
  • Member, American Association of Inside Sales Professionals (AA-ISP) – Engaged in training for contract negotiation techniques and improved customer targeting.
  • Member, Professional Association for Account Management (PAAM) – Engaged in continual professional development covering territory management, revenue forecasts, and best practices in upselling.
  • Member, Business Marketing Association – Gained insights into competitive marketing strategies aimed at national-level customer segmentation.
  • Participant, Strategic Account Management Association (SAMA) – Completed multi-day program on managing national accounts and building long-term client relationships.
  • Participant, Strategic Business Development Council (SBDC) – Focused on improving partner communication, client retention and generating new revenue streams.
  • Certified Sales Trainer, Corporate Sales Leadership Council – Facilitated workshops on training and developing high-performance sales teams in the national accounts sector.
  • Certified Partner Sales Expert, Partner Relationship Management Association (PRMA) – Specialized in fostering increased alignment and collaboration with key vendors and partners.
  • Active Member, National Contract Management Association (NCMA) – Participated in webinars dedicated to contract negotiation and management strategies.

Certifications

  • First Aid/CPR
  • Advanced Certification in Customer Experience (CX)
  • SAP Certified Application Associate
  • Certified Professional Sales Person (CPSP)
  • ISMM Certificate in Sales and Account Management
  • Certified Account Manager (CAM)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Association for Project Management (APM)
  • Certified Business Analysis Professional (CBAP)

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