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Skills

  • Team leadership and supervision
  • Conflict resolution and mediation
  • Public speaking and group presentations
  • Experience with virtual volunteer management
  • Report generation and performance tracking
  • Volunteer recruitment strategy
  • Program development
  • Budget administration
  • Event coordination for community programs
  • Risk assessment and mitigation for large events

Work Experiences

  • Kept track of volunteer applications and ran background checks to make it easier for people to participate in metric volunteer programs.
  • Conducted comprehensive background checks.
  • Oversaw the volunteer calendar and ensured that key roles were covered when volunteers were unavailable.
  • Conducted regular performance evaluations for volunteers, providing constructive feedback and identifying leadership opportunities for high-performers.
  • Achieved 39% improvement in program effectiveness.
  • Gave community presentations to inform the general public about the organization's programs and services, as well as how to volunteer.
  • Achieved this within a framework.
  • Met with employees and department heads to stay up to date on volunteer opportunities in each department.
  • Boosted new volunteer sign-ups in 2019.
  • Aligned volunteer programs with organizational goals.

Summaries

  • Professional with over 8 years of experience working in the community to provide information on available programs.
  • Achieved 49% growth in volunteer applications.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Volunteer coordination and outreach are two of her strong suits for promoting the mission.
  • Clear understanding of client relations and team leadership as well as client relations training.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Accomplished this within 2015.
  • Power BI and SAP are two of my strongest skills.
  • Volunteering time and energy to improve the community and help neighbors who are in need.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Spearheaded the volunteer recognition initiative which increased program loyalty, marked by a 62% decrease in volunteer attrition year-over-year.
  • Collaborated with cross-functional teams to plan and execute method, deploying over 13 volunteers in key roles across Atlanta.
  • Directed system, overseeing and guiding 12 volunteers which significantly contributed to maintaining attendee satisfaction rates above 27%.
  • Coordinated logistics for large-scale community events, managing deployment of over 2 volunteers across Atlanta, ensuring smooth operations and a 57% event success rate.
  • Coordinated with sales to ensure that metric had adequate volunteer support, leading to a 55% increase in volunteer-driven success metrics.
  • Managed the recruitment, training, and assessment process of over 8 volunteers, contributing to a 76% improvement in overall project outcomes.
  • Introduced a data-driven approach using procedure, improving volunteer management and communications, which boosted reengagement rates by 29%.
  • Increased volunteer engagement across Atlanta by creating a social media outreach campaign, resulting in 7 new volunteers and a growing online presence.
  • Designed and facilitated skills-development workshops, contributing to a 78% increase in volunteer efficiency for major service events.
  • Reduced event preparation time by 27% by implementing automation tools and restructuring the volunteer onboarding process.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Volunteer Match: Corporate and Nonprofit Leaders Network
  • International Volunteer Managers Day (IVMD) Ambassador
  • Certified Volunteer Administrator (CVA) credential, Council for Certification in Volunteer Administration
  • The Nonprofit Leadership Alliance (NLA)
  • National Network for Youth (NN4Y)
  • BoardSource- Building Effective Nonprofit Boards
  • Toastmasters
  • International Association for Volunteer Effort (IAVE)
  • Charity Village metric

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Nonprofit Management Certification Vantage
  • Certified Volunteer Administrator (CVA)
  • Certificate in Social Media for Nonprofits Vantage
  • Certified Diversity Professional (CDP)
  • CompTIA Network+
  • Fundamentals of Volunteer Management Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certificate in Volunteer Legal Compliance Ironclad Systems

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