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Skills

  • Organization
  • Change management methodologies
  • Problem resolution
  • Team building
  • Corporate strategic alignment
  • Internal audit procedures
  • Relationship development
  • Business operations
  • Customer service
  • Business Administration

Work Experiences

  • Aligned bonus structure with corporate objectives.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Boosted inter-departmental communication.
  • Achieved Outstanding Service Award for outstanding staff management.
  • Achieved 16% workforce efficiency.
  • Addressed employee relations issues.
  • Avoided fines.
  • Achieved a 6% increase in compliance.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Addressed staff training gaps.

Summaries

  • Achieved 5% improvement in engagement scores annually.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Head of Staff Member.
  • HubSpot expert with database management experience.
  • 13 years of experience streamlining processes, managing talented team members, and performing performance reporting by an educated professional.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Spanish and Mandarin are both conversational.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • To meet project objectives, prioritize projects and multitask effectively.
  • With 12 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.

Accomplishments

  • Led the procurement and implementation of program, increasing team productivity by 82% and reducing manual processes.
  • Implemented a cross-departmental leadership program that increased internal promotions by 18%.
  • Reduced project delays by 18% via a newly created performance management system and clear project deliverables documentation.
  • Successfully negotiated labor contracts, reducing overall labor costs by $9 and ensuring compliance with regulatory standards.
  • Managed workforce expansion into Austin, overseeing recruitment and compliance with all local labor laws, saving $15 in potential penalties.
  • Coached and mentored a high-performance team, contributing to a 68% increase in departmental output within 2022.
  • Collaborated with team of 18 in the development of program.
  • Developed and launched key retention strategies that led to a 62% reduction in voluntary employee exits.
  • Reduced time-to-hire by 20% through optimizing candidate sourcing and implementing new interviewing processes.
  • Designed and deployed operational improvements that decreased project completion time by 23%.

Affiliations

  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Lions Club
  • International Organization Development Association (IODA)
  • Organization Development Network (OD Network)
  • Toastmasters
  • Project Management Institute (PMI)
  • International Facility Management Association (IFMA)
  • Association for Computing Machinery
  • Freemason

Certifications

  • Certified ScrumMaster (CSM)
  • Advanced Project Leadership Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Learning and Performance (CPLP)
  • Human Capital Strategist (HCS)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Coaching Professional Development Certification (CPDC)
  • Certified Professional in Budget and Financial Management (CPBFM)
  • SHRM Senior Certified Professional (SHRM-SCP)

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