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Skills

  • Firewall management tools
  • KPI Development for Network Optimization
  • Incident response within 12 minute SLA
  • Critical issue resolution within two years
  • Disaster Recovery Readiness Improvement
  • Disaster recovery and failover planning
  • QoS/CoS expertise
  • Routing protocol expertise
  • Performance Metric Reporting to Management
  • Alarming system calibration, reducing 67% false positives

Work Experiences

  • Developed standard operating procedures.
  • Adapted solutions to traffic patterns.
  • Aligned procedures with Scrum Master protocols.
  • Automated alert correlation.
  • Implemented an automated monitoring system for network systems that operate 24 hours a day, seven days a week, ensuring business continuity.
  • I've shown that I can deal with firewalls, IDS/IPS, SEIM, access control, and load balancing.
  • Was in charge of overseeing the development and upkeep of computer systems, server upgrades, and operating systems.
  • Assessed and optimized rack-level cable management in high-density data centers, which improved airflow and reduced hardware overheating incidents by 50%.
  • Safeguarded data's forensic value and implemented monitoring, incident reporting, and response procedures.
  • Was responsible for the upkeep of the company's servers, computers, printers, cables, and other equipment.

Summaries

  • Accomplished NOC Analyst.
  • Bilingual Network Engineer with 3 years of network planning and implementation experience.
  • Boosted response times.
  • Within Miscellaneous, senior NOC Analyst and outstanding performer in performance reporting and cross-functional collaboration.
  • Achieved readiness scores of 72%.
  • Achieved a 38% improvement in incident closure times.
  • Analyzed traffic patterns.
  • Aligned IT efforts with business continuity goals.
  • Exceptional planning, project management, and communication skills are available.
  • Strong ability to spot new technologies and solutions to meet client requirements.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a custom network health dashboard in HubSpot, providing real-time insights that reduced incident response times by 49%.
  • Collaborated with the security team on real-time threat detection, which led to a 17% reduction in network intrusion incidents.
  • Reduced system downtime by 79% by swiftly identifying and addressing core network issues utilizing real-time monitoring tools like QuickBooks.
  • Played a pivotal role in integrating SAP for network monitoring, improving overall system visibility and incident resolution speeds by 45%.
  • Collaborated with team of 9 in the development of program.
  • Implemented load balancing strategies on critical services, reducing server strain and ensuring consistent performance during high traffic periods, improving responsiveness by 30%.
  • Achieved 62% improvement in SLA compliance by establishing clear communication channels between NOC and business stakeholders.
  • Implemented proactive monitoring strategies, catching potential bottlenecks before they caused widespread outages, improving uptime by 47%.
  • Coordinated the troubleshooting of high-priority incidents, minimizing service disruption times for business-critical applications.

Affiliations

  • Information Technology Infrastructure Library (ITIL) – Certified and involved in improving incident management protocols
  • Open Networking Foundation (ONF) – Participated in Southbound API development for NOC tools
  • Association for Computing Machinery (ACM) – Regularly presents on network incident response techniques
  • The Institute of Electrical and Electronics Engineers Communications Society (IEEE ComSoc) – Engaged in network performance research initiatives
  • International Association of Administrative Professionals
  • Project Management Institute (PMI) – Contributor to telecom-focused project management workshops
  • American Marketing Association
  • International NOC Alliance – Contributed to quarterly discussions on improving NOC response times
  • Network Professional Association (NPA) – Participated in Security Best Practices working group
  • Telecommunications Industry Association (TIA) – Engages in Standardization Discussions

Certifications

  • Microsoft Certified: Azure Security Engineer Associate
  • VMware Certified Professional – Network Virtualization (VCP-NV)
  • ITIL Foundation Certification
  • F5 Certified BIG-IP Administrator
  • ServSafe
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Microsoft Certified: Azure Administrator Associate
  • First Aid/CPR Certified
  • SolarWinds Certified Professional (SCP)
  • Certified OpenStack Administrator (COA)

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