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Skills

  • First Aid/CPR
  • Team building
  • Employee training and development
  • Capacity planning
  • Project organization
  • Change Management Implementation
  • Performance tracking
  • Operational improvement
  • Process improvement
  • Business operations

Work Experiences

  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across metric calendars and programs.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Accounted for 16% of internal promotions.
  • Achieved Excellence Award for excellence in customer service management resulting in a 72% increase in NPS (Net Promoter Score).
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that framework operations ran smoothly.
  • Taught 2IC Managers and 2IC Managers effective customer service techniques, resulting in a 9% increase in client satisfaction.
  • Developed standard operating procedures.
  • Created category and method reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.

Summaries

  • 2IC Manager who is proactive and meticulous, with over 6 years of experience in the procedure industry.
  • 2IC Manager is a multi-talented 2IC Manager who is consistently rewarded for planning and operational improvements.
  • Motivated initiative manager with a track record of best practices and operations in the Miscellaneous.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Within Miscellaneous, senior 2IC Manager and outstanding performer in vendor management and cross-functional collaboration.
  • Proactive 2IC Manager uses determination and attention to detail to produce high-quality strategic planning work.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Worked with human resources to adapt new store layouts, leading to an increase of 72% in total basket spend per transaction.
  • Coordinated digital marketing efforts, increasing online sales by 43% through improved customer targeting and personalized content.
  • Participated in cross-regional meetings to share best practices, leading to the implementation of an effective initiative reducing operational costs by 20%.
  • Collaborated with the Store Manager to reorganize store layouts, resulting in a 70% increase in customer foot traffic and sales conversion rates.
  • Established and standardized new operating procedures, increasing employee compliance with safety standards by 79% across 3 locations.
  • Successfully spearheaded the recruitment and training of 18 new employees, ensuring staffing for the opening of 7 new locations ahead of schedule.
  • Partnered with external vendors to reduce supply chain costs by 7, improving the company's overall gross margin by 62%.
  • Reduced response time to customer queries by 37%, driving a 66% increase in customer satisfaction scores.
  • Led the roll-out of a reward program that increased customer retention by 70% across 12 store locations.
  • Assisted Store Manager in leading a team of 14 employees, achieving 25% growth in monthly revenues for Columbus.

Affiliations

  • International Council of Nurses
  • Member, Society for Human Resource Management (SHRM)
  • Affiliate, National Association of Business Owners & Entrepreneurs (NABOE)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Affiliate, Project Management Institute (PMI)
  • Project Management Institute
  • Alumnus, procedure Executive Leadership Program
  • American Medical Informatics Association
  • Participant, Leadership Development Program at Cedar Works

Certifications

  • Certified Hazardous Materials Manager (CHMM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) from Project Management Institute (PMI)
  • Customer Relationship Management (CRM) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Planning and Inventory Management (CPIM)
  • Google Certified Professional Cloud Architect
  • Digital Transformation for Business Leaders Certificate
  • Business Process Management (BPM) Certificate
  • ServSafe

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