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Skills

  • Office administration
  • Mail handling
  • MS Office
  • Program equipment
  • Confidential data handling
  • Accounts receivable management
  • Documentation and reporting
  • Appointment follow-up processes
  • Business operations
  • Attention to detail

Work Experiences

  • Quickly routed incoming mail and messages to the appropriate people.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Coordinated communication between 2 departments.
  • Communicated necessary information with specialists.
  • Managed a multi-line telephone system that handled over 7 calls per day on my own.
  • Assisted chronic illness patients.
  • Collected feedback from patients.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Collaborated in setting up specialized care appointments.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.

Summaries

  • Emergency response and special security procedures have been taught to him.
  • Outpatient Clerk is a focused and dependable Outpatient Clerk with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Having a strong grasp of workflow optimization, data analysis, and Power BI.
  • Within Miscellaneous, senior Outpatient Clerk and outstanding performer in strategic planning and client relations.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 48% increase in satisfaction scores.
  • Task prioritization, organization, and workflow optimization are all skills she possesses.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 8-person team.

Accomplishments

  • Trained incoming front desk clerks on best practices for patient interaction and data entry, contributing to a 70% reduction in customer complaints.
  • Coordinated communication between 4 medical staff, insurance providers, and patients to resolve billing issues in 12 hours on average.
  • Maintained high standards of cleanliness and patient confidentiality at the front desk, resulting in zero compliance issues during 2023 inspections.
  • Maintained an accurate filing system for patient records, resulting in 78% faster record retrieval during patient visits.
  • Received and addressed patient concerns at front desk, reducing escalations to supervisors by 80% and enhancing overall patient satisfaction.
  • Balanced front desk responsibilities in a high-volume clinic, including data entry, where accuracy was maintained at 17% over three years period.
  • Assisted in piloting a new digital check-in system that reduced patient registration time by 35% minutes per visit.
  • Collaborated with team of 13 in the development of category.
  • Handled an average of 13 patient check-ins per day, ensuring proper documentation and verification of insurance details.
  • Reviewed medical documentation to ensure compliance with national and state regulations, contributing to a 74% improvement in audit results.

Affiliations

  • American Society of Safety Professionals
  • American Academy of Professional Coders (AAPC)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Association for Computing Machinery
  • Outpatient Surgery Magazine Networking Events
  • International Council of Nurses
  • Society for Healthcare Epidemiology of America (SHEA)
  • Member, Outpatient Care Coordination Committees at metric
  • Association for Supply Chain Management (APICS)
  • Project Management Institute

Certifications

  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Medical Receptionist Certification – Vantage, 2023
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Medical Records and Health Information Certification – procedure
  • Certified Outpatient Access Representative (COAR) – Beacon Labs, 2016
  • Project Management Professional (PMP)
  • Certified Specific Software Healthcare Administrator (e.g., Cerner/EPIC) – program, 2016
  • Customer Service in Healthcare Certification – initiative, 2021

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