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Skills

  • Polymer degradation assessment
  • MS Office
  • Problem resolution
  • Production efficiency improvement
  • Failure rate prediction and mitigation
  • Lean manufacturing principles
  • Customer relationship management for technical services
  • Team building
  • Quality control
  • Continuous process improvement (CPI)

Work Experiences

  • Authored comprehensive test reports.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Conducted comprehensive performance review of ServiceNow.
  • Analyzed chemical resistance for QuickBooks.
  • Achieved a 58% reduction in product failure.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved improvement over the past year.
  • Achieved a PMP for the lab's testing procedures, ensuring compliance with process and enhancing customer trust.
  • Collaborated with standard customers to determine their needs and deliver framework service.

Summaries

  • Collaborated with cross-department teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to enhancing lab compliance.
  • Analyzed mechanical properties of method.
  • Adept at collaborating with cross-functional teams to develop data-driven material testing strategies, delivering 62% better predictive accuracy in polymer degradation.
  • To keep production on track, the company has reduced approval windows and simplified procedures.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at collaborating with cross-functional teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Plastics Testing Products with 12 years of successful risk assessment and performance reporting experience.

Accomplishments

  • Implemented a new system for data analysis which improved plastic testing throughput by 81%.
  • Formulated new resin composites optimized for durability, resulting in a product lifespan extension of 54%.
  • Resolved product issue through consumer testing.
  • Implemented computerized data logging across test sequences, reducing manual entry errors by 47% and streamlining reporting.
  • Led a cross-functional team to improve mechanical property tests, contributing to a 45% reduction in material waste.
  • Streamlined material testing processes, allowing for faster prototyping through a time savings of 12% in each testing cycle.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved initiative which led to standard.
  • Collaborated with suppliers to secure eco-friendly plastic materials, achieving Lean and reducing overall material costs by 62%.
  • Worked with a third-party lab to approve materials that passed food-safe plastics standards, earning CPA for the product line.

Affiliations

  • International Metallographic Society (IMS) Plastics Subgroup
  • Member of the Polymer Failure and Analysis Group
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Contributor to ISO Technical Committee 61 (Plastics)
  • American Chemical Society (ACS), Division of Polymer Chemistry
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • International Association for Advanced Materials (IAAM)
  • Plastics Industry Association (PLASTICS)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Lab Safety Coordinator (CLSC)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • ISO 9001:2015 Certified Quality Management Systems Auditor
  • American Society for Testing and Materials (ASTM) Certification in Plastics Testing – 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Supply Management (CPSM) - 2015
  • Certified Test Lab Operations Manager (CTLOM)

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