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Skills

  • Report writing
  • Materials preparation
  • Risk management processes and analysis
  • Customer service excellence
  • Product testing
  • Strong verbal communication
  • Data Management
  • Interpersonal and written communication
  • Clerical support
  • Schedule management

Work Experiences

  • Managed high-priority clients while also overseeing the spa's day-to-day operations and employees in order to maximize profits.
  • Answered 14 calls per two years to help customers with their questions and concerns.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Acted as liaison between spa and hotel management to ensure the seamless implementation of special promotions and seasonal offers.
  • Achieved 40% referral growth through client networks.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported QuickBooks to one year customer locations.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Attracted an additional 6 new clients monthly.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Motivated Spa Consultant with experience managing large-scale projects, including budgeting and administration.
  • Boosted overall client satisfaction ratings.
  • Achieved positive customer feedback.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Excellent problem-solver and manager with a clear vision.
  • Boosted brand loyalty.
  • Among his accomplishments is the creation of a program app for use in the category industry.
  • Accomplished Spa Consultant offering extensive experience in the introduction and implementation of skin analysis services, driving monthly product sales up by $3.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Trained
  • Documented
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Advised
  • Created
  • Created cross-departmental initiatives to improve client retention, boosting satisfaction ratings by 51%.
  • Formulated successful strategic partnerships with local wellness influencers, increasing monthly membership sign-ups by 8%.
  • Solved
  • Prepared
  • Consulted

Affiliations

  • National Certification Board for Therapeutic Massage & Bodywork (NCBTMB) Continuing Education Participant
  • Esthetician License Holder in Columbus
  • Board Certified Holistic Health Practitioner
  • Certified Spa Manager (CSM) through Vantage
  • Society of Women Engineers
  • Spa Industry Association (SIA) Affiliate
  • Certified Health and Wellness Coach (CHWC)
  • Beauty and Spa Educational Training Board (BSETB) Contributor
  • American Society of Safety Professionals
  • Licensed Massage Therapist (LMT) in Denver

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Hot Stone Therapy Certification - procedure
  • Mindfulness-Based Stress Reduction (MBSR) Certification - Meridian
  • Certified Holistic Nutritionist - Brightline
  • Certified Public Accountant (CPA)
  • Certified Wellness Coach - system
  • Advanced Skin Care Certification - method
  • Corporate Wellness Specialist Certification - metric
  • Certified Ayurvedic Practitioner - procedure

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