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Skills

  • Incentive Program Development
  • Operations management
  • Team Leadership
  • Effective communication
  • Team leadership and supervision
  • Budget management for sales initiatives
  • Customer satisfaction improvement
  • CRM software management (e.g., process)
  • Business Planning
  • Lead generation and qualification

Work Experiences

  • Achieved Outstanding Service Award for exceeding quarterly sales targets by 38% in 2016.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved top-seller recognition for Jira.
  • Adjusted telesales stratagems.
  • Analyzed customer complaints.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Conducted supplier risk management assessments in order to evaluate the standard program for senior management's planning purposes.
  • Used Asana to create program and system reports to track quality assurance.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Was in charge of communicating, implementing, and tracking team goals and strategies.

Summaries

  • In environments with 4+ people and aggressive targets, he thrives.
  • Weekly availability of 18 hours, including evenings and weekends
  • Costs were consistently reduced while profits were increased.
  • Individual with experience leading company initiatives, forming vendor partnerships, and managing employee relations.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Energized, diplomatic, and responsible.
  • Achieved a 83% increase in conversions.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.

Accomplishments

  • Resolved product issue through consumer testing.
  • Designed an incentive structure rewarding high-performing agents, leading to a 28% boost in sales volume during 16 months.
  • Enhanced the onboarding process for new hires, speeding up the ramp-up time by 71% and reducing turnover.
  • Designed and implemented a team mentorship program that resulted in 18 successful promotions within one year.
  • Reduced average handling time (AHT) by 23% through effective schedule management and performance tracking.
  • Introduced conflict-resolution training that helped reduce team disputes by 62% and improved team cohesion.
  • Collaborated with team of 14 in the development of framework.
  • Managed a team of 16 telesales representatives, leading to a 50% increase in monthly sales.
  • Spearheaded a process review that streamlined call handling procedures, reducing call times by 37% and increasing output.
  • Achieved 60% growth in recurring revenue through focused efforts on renewal and upsell tactics.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Salesforce Certification Group Microsoft Excel
  • Sales Growth Development Workshops, Participant 2018
  • International Council of Nurses
  • Leadership in Telesales Development Training Program
  • Contact Center Operations Professional ITIL
  • National Association of Sales Professionals (NASP)
  • Toastmasters
  • Direct Selling Association (DSA)
  • Society of Women Engineers

Certifications

  • Certified Inside Sales Leader (CISL) by AA-ISP
  • Advanced Sales Leadership Certification from Vantage
  • Certified Negotiation Expert (CNE) from process
  • Apple Certified Associate (ACA)
  • Certified Telesales Expert from Global Association of Telesales Professionals (GATP)
  • Certified KPI Practitioner in Sales from KPI Institute
  • Salesforce
  • Certified Professional Salesperson (CPSP) from The National Association of Sales Professionals (NASP)
  • CompTIA A+ Technician
  • Advanced Sales Certification from Sandler Training

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