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Skills

  • Cash register systems
  • Maintaining store appearance
  • Cleaning and sanitizing
  • Point of sale knowledge
  • Customer assistance
  • Drawer management
  • Credit card processing
  • Order taking
  • Check cashing
  • Cash drawer management

Work Experiences

  • Achieved a 37% increase in average ticket size.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Helped customers by answering their questions and completing their requests.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Aided store management in maintaining accurate financial records.
  • Achieved a 12% reduction in order errors.
  • Examined and resolved discrepancies between accounting data and cash drawer data.

Summaries

  • Food service team member with extensive Beverage Cashier experience in metric environments.
  • Fast food cashier with 18 years of experience working in program environments.
  • Collect payments, greet customers, take or deliver orders, and assist with food preparation in a smooth and efficient manner.
  • Cash management and dining room coordination skills are exceptional.
  • With 16 years of experience serving metric food, capable Beverage Cashier.
  • Quick delivery of hot food and automated are service-oriented.
  • Increased sales in the past by promoting current deals.
  • Completed a variety of tasks, including quality assurance, stocking shelves with SAP, and using cash registers to collect payments every day.
  • Dedicated cashier and server in initiative establishment with 10 years of experience.
  • Beverage Cashier with 6 years of experience stocking Microsoft Excel and processing customer payments.

Accomplishments

  • Recognized for achieving a 22% accuracy rate in both cash and credit reconciliation at the end of each shift.
  • Applied advanced cash handling procedures, minimizing both cash-over-short conditions and shrinkage losses by 67%.
  • Maintained meticulous records of all cash transactions, assisting in the resolution of discrepancies and ensuring 100% accuracy.
  • Assisted in daily cash-out procedures, ensuring accuracy by following safe cash handling practices and achieving a reconciliation success rate of 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced average customer wait times by 43% by optimizing the checkout process during peak operational hours.
  • Provided exceptional service to 14 customers daily, consistently maintaining customer satisfaction with a 15% positive feedback score.
  • Effectively communicated promotions to customers, upselling beverages and increasing revenue per receipt by $12 on average.
  • Implemented corrective actions to minimize cash shortages, contributing to a reduction in discrepancies by 56% over a one year period.
  • Participated in weekly team meetings to discuss strategies for improving customer service and beverage promotions, leading to a 57% increase in customer retention.

Affiliations

  • National Association for Catering and Events (NACE)
  • International Association of Administrative Professionals
  • Certified Food & Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • United States Bartenders’ Guild (USBG)
  • Society of Human Resource Management
  • Professional Food and Beverage Service Association
  • Global Food Safety Initiative (GFSI)
  • International Council of Nurses
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • National Restaurant Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Food Handler’s Permit - Austin
  • Cash Handling and Transactions Management Training Beacon Labs
  • Hospitality and Beverage Management Certificate Columbus
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Guest Service Professional (CGSP) - Summit Group
  • Retail Cashier Training Program Brightline
  • ServSafe Alcohol Certification – Harbor & Co.
  • Basic Training for Responsible Beverage Service Seattle
  • First Aid/CPR Certified

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