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Skills

  • Speech typing
  • Business correspondence
  • Conflict resolution
  • Workflow planning
  • Data analysis
  • Document conversion
  • Transcription and dictation
  • Mail distribution
  • Strong verbal communication
  • Overseeing automated databases

Work Experiences

  • Measured yardage and looked for stray golf balls.
  • Identified
  • Won
  • Planned domestic and international travel, including booking flights, hotels, and ground transportation.
  • Performed a variety of office support functions as needed.
  • Devised systems for organizing records, contracts, agendas, and reports to maintain order and improve information tracking.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Assisted with general administrative tasks such as copying, faxing, and filing.
  • Provided job candidates by screening, interviewing, and testing applicants.
  • Completed 5 employees' bi-weekly payroll.

Summaries

  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Process and system are examples of abilities.
  • Maintaining tight financial controls and Miscellaneous compliance is a strength.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Adaptable, tenacious, and capable project manager with over 3 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Collaborate with commercial lenders to achieve sales targets.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Accomplishments

  • Accomplished method through category.
  • Procedure Trained medical billing staff of 8 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Coordinated company-wide meetings and offsite events for up to 14 participants, improving company culture and achieving cost savings of 59%
  • Developed a standard operating procedure (SOP) manual, streamlining onboarding and reducing training time by 21%.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Directed interdepartmental collaboration, streamlining communication and reducing project turnaround times by 79%.
  • Improved vendor management processes, securing 9 new contracts and reducing procurement costs by 50% in 2017.

Affiliations

  • International Association of Administrative Professionals
  • Administrative Assistants & Office Managers Network (AAOMN)
  • Toastmasters
  • WorldatWork – Administrative Compensation and Payroll Group
  • National Customer Service Association (NCSA) for Administrative Leaders
  • Lions Club
  • International Business Administration Association (IBAA)
  • American Management Association (AMA) — Administrative Professionals Group
  • Professional Administrative Certification of Excellence (PACE)
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt Certification
  • Microsoft Office Specialist (MOS) Certification
  • Risk Management Certification from Risk Management Society (RIMS)
  • International Association of Administrative Professionals: PMP
  • Certified Human Resources Professional (CHRP) from Human Resources Management Association
  • CompTIA Network+
  • Certified Business Office Administrator (CBOA) from Beacon Labs
  • Executive Assistant Certification from LinkedIn Learning
  • Administrative Office Management Certificate from process

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