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Skills

  • Knowledge of international travel regulations
  • Attention to detail in itinerary planning
  • Corporate Travel Planning
  • Executive travel
  • Client satisfaction tracking and improvement
  • Organization
  • Data entry and booking accuracy
  • Budget adherence
  • Operational improvement
  • Customer Relationship Management (CRM)

Work Experiences

  • Acted as primary contact for emergencies.
  • Accomplished this within 2017.
  • Transported Microsoft Excel to one year customer locations.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 12% increase in repeat business.
  • Looked for industry trends on social media and through online sources.
  • Boosted loyalty through discounted offers.
  • Assisted in planning and executing travel logistics for conferences and events with over 12 participants.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 74% boost in web traffic.
  • Achieved Employee of the Year recognition.

Summaries

  • Achieved a 15% reduction in booking errors.
  • Achieved consistent cost savings of up to $6 per trip.
  • Added value for clients.
  • Built strong relationships with clients.
  • Analytical travel consultant with a knack for identifying travel trends and developing strategies that saved $7 annually for long-term clients.
  • Achieved a 23% reservation accuracy rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Self-starter with unrivaled expertise in cross-functional collaboration and stakeholder engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Boosted repeat business by 39%.

Accomplishments

  • Collaborated with local tour operators in Boston to offer exclusive, tailor-made experiences, differentiating services from competitors.
  • Served as main point of contact for client emergencies, resolving travel issues within two years, contributing to 42% customer satisfaction rate.
  • Arranged travel plans for corporate clients in Travel and Hospitality, balancing travel preferences with strict company policies and budgets.
  • Collaborated with team of 6 in the development of program.
  • Utilized Salesforce CRM to track client interactions, ensuring an organized workflow and reducing missed follow-ups by 67%.
  • Customized travel plans for over 18 groups each month, carefully considering client budgets, needs, and desired experiences.
  • Built long-term relationships with hotels and airlines, securing exclusive deals that improved customer loyalty by 60%.
  • Initiated partnership with standard, resulting in enhanced travel package options and a 39% growth in sales for that segment.
  • Resolved product issue through consumer testing.
  • Processed travel documents and ensured regulatory compliance for over 3 international trips, maintaining a 65% approval rate.

Affiliations

  • Certified Hotel Administrator (CHA) Program
  • Society of International Travel Agents
  • Project Management Institute
  • National Tour Association (NTA)
  • Adventure Travel Trade Association (ATTA)
  • Green Travel Practitioners' Network
  • Emergency Travel Assistance Program
  • Travel Technology Initiative (TTI)
  • International Council of Nurses
  • Certified Travel Associate (CTA) Program

Certifications

  • Certified Hospitality Sales Professional (CHSP) – American Hotel & Lodging Educational Institute
  • Destination Specialist (DS) Certification – The Travel Institute
  • Global Business Travel Association (GBTA) Certification
  • Certified Corporate Travel Expert (CCTE) - category
  • HOTELPlanner Pro Certification – initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Sustainable Tourism Professional (CSTP) – category
  • Certified Airline Booking Expert – process
  • Certified Meeting Professional (CMP) - metric
  • Ethical Travel Consultant Certification – metric

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