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Skills

  • Service-oriented mindset
  • Proficient in mixology
  • Operational improvement
  • Employee training
  • Price memorization
  • Organizational skills
  • Flexible schedule
  • Credit and collections
  • Safe food handling
  • Excellent customer service

Work Experiences

  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $15 in daily wine sales.
  • Kept a high level of cleanliness and sanitation.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Promoted items on beverage lists and restaurant specials.
  • Provided excellent service by creating a warm and welcoming environment.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Collaborated on hiring and firing decisions with management.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines.

Summaries

  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Roller is a multi-talented Roller who is consistently rewarded for planning and operational improvements.
  • Roller with 11 years of experience operating heavy machinery and rollers.
  • Roller with experience working in system restaurants and cafes who is goal-oriented.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Roller with a strong work ethic, interpersonal skills, and experience in customer service.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased
  • Registered 8 customers for the store's loyalty program.
  • Resolved
  • Helped store maintain a 4% customer satisfaction rate on secret shopper surveys.
  • Initiated
  • Proposed
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Improved

Affiliations

  • International Society for Asphalt Pavements (ISAP)
  • American Public Works Association (APWA)
  • Transportation Research Board (TRB)
  • American Association of State Highway and Transportation Officials (AASHTO)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • International Slurry Surfacing Association (ISSA)
  • National Stone, Sand & Gravel Association (NSSGA)
  • Association of Information Technology Professionals
  • Institute of Transportation Engineers (ITE)

Certifications

  • Certified Heavy Equipment Operator (CHEO)
  • Compaction Meter Value Device Certification
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Professional Transportation Operator (PTO) Certification
  • Cisco Certified Network Associate (CCNA)
  • American Concrete Institute Asphalt Certification
  • NCCER Heavy Equipment Operation Certification – Roller Category
  • NCCCO Articulated Boom Crane Operator Certification
  • Heavy Equipment Operator Certification – Roller Specialist

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