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Skills

  • Customer feedback solicitation and action
  • Time management and prioritization
  • Guest relations
  • Sale expertise
  • Cash Handling
  • Adherence to health and safety guidelines
  • Break shift management in compliance with labor laws
  • Cross-departmental communication with bar and kitchen staff
  • Customer satisfaction improvement
  • Food station setup

Work Experiences

  • Solved
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Recommendation
  • Dealt professionally with customer complaints, resolving issues through diplomatic acknowledgement and a commitment to service.
  • Supported the needs of a 10-person wait staff who attended to the specific needs of countless customers on a daily basis for category restaurant with social relevancy and intentionality.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Kept track of everything.
  • Sought advice.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.

Summaries

  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Server Shift Leader is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Versatile
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Adaptable professional with experience in employee development, team collaboration, and customer, waitstaff, and management conflict resolution.
  • Ambitious
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Adaptable, tenacious, and capable project manager with over 10 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Server Shift Leader with 10 years of successful stakeholder engagement and project management experience.

Accomplishments

  • Maintained health and safety standards by conducting weekly audits, leading to a 26% improvement in compliance over several months.
  • Collaborated with the management team to modify staffing schedules, which improved shift coverage and reduced service gaps by 16%.
  • Successfully implemented customer feedback programs, which raised online review ratings by 51% stars/month and improved overall guest satisfaction.
  • Documented and resolved method which led to category.
  • Went above and beyond to handle high-intensity weekend rushes and VIP clientele, keeping shift stress levels at a minimum and operational flow uninterrupted.
  • Encouraged team participation in cross-training, which enhanced overall flexibility and led to faster shift changes and reduced downtime between shifts.
  • Introduced a new table management technique that reduced waitlist times from two years to the past year during weekend operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the bar and kitchen teams to coordinate workflows effectively, resulting in a 25% reduction in order errors.
  • Led a team that facilitated table turnover time by 20% faster than the previous shift average, ensuring optimal seating capacity for high footfall.

Affiliations

  • Hospitality Industry Technology Exposition & Conference (HITEC) Speaker
  • National Restaurant Association (NRA) Member
  • Women in Foodservice Forum (WFF) Attendee
  • International Association of Administrative Professionals
  • Lions Club
  • Society of Women Engineers
  • Restaurant Leadership Conference (RLC) Annual Attendee
  • Hospitality Financial and Technology Professionals (HFTP) Associate Member
  • Society of Human Resource Management
  • Manager ServSafe Alcohol Certification

Certifications

  • Certified Public Accountant (CPA)
  • ServSafe Allergens Certificate
  • Apple Certified Associate (ACA)
  • Certified Hospitality Supervisor (CHS), Cedar Works
  • Customer Service Excellence Certification Lakeside Partners
  • Emergency Preparedness and Response Certification
  • POS (Point Of Sale) Inventory and Reporting Proficiency Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • CompTIA Network+

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