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Skills

  • Hospitality service expertise
  • Tableside service
  • Continuous improvement methodologies for service
  • Dining area cleanliness
  • Menu presentation
  • Loss prevention strategies
  • Guest relations management
  • Cross-departmental communication with bar and kitchen staff
  • Food and beverage pairings
  • Guest relations

Work Experiences

  • Responded quickly to customer concerns and resolved program issues using vendor management and workflow optimization.
  • Sought advice.
  • Had planned ahead.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Managed
  • Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
  • Got better.
  • On-site training was provided by me.
  • Kept track of everything.

Summaries

  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • System and process are examples of abilities.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Server Shift Leader with 10 years of successful stakeholder engagement and project management experience.
  • Server Shift Leader is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • At framework restaurant, creative floor leader with 6 years of experience serving 17 dinner guests.
  • Over 10 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Determined sales and marketing professional with 15 years of experience in initiative industry.
  • Ambitious
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.

Accomplishments

  • Recognized by regional management for achieving a perfect health inspection record during 3 inspections, contributing toward restaurant awards.
  • Collaborated with beverage suppliers to introduce seasonal drinks that promoted customer interest, resulting in a 65% increase in sales for limited-time offers.
  • Communicated effectively across departments, reducing miscommunication errors between front-of-house and kitchen teams by 25%, improving overall service speed.
  • Motivated employees to meet upselling targets, resulting in a monthly average revenue increase of $13 through additional food and beverage promotions.
  • Maintained health and safety standards by conducting weekly audits, leading to a 26% improvement in compliance over several months.
  • Trained 7 new hires on best server practices, resulting in faster onboarding and up-to-25% improvement in first-week customer service ratings.
  • Worked with event planners to cater private bookings, leading to flawless execution of 18 high-profile events in the past year.
  • Successfully launched a server coaching program, lowering onboarding time by 57% and increasing overall service efficiency.
  • Successfully implemented customer feedback programs, which raised online review ratings by 51% stars/month and improved overall guest satisfaction.
  • Developed and maintained in-depth product knowledge on menu items, enabling staff to increase appetizer and dessert sales by 69% through informed recommendations.

Affiliations

  • Certified Guest Service Professional (CGSP)
  • American Society of Safety Professionals
  • National Waitstaff Association (NWA) Membership
  • Association of Information Technology Professionals
  • American Association of Professional Servers (AAPS) Member
  • Certified Restaurant Manager (CRM)
  • Freemason
  • Certified Food and Beverage Executive (CFBE) Credential Holder
  • International Food Service Executives Association (IFSEA) Membership
  • Jaycees

Certifications

  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Agile Service Leadership Professional
  • First Aid and CPR certification - method
  • Workplace Safety and OSHA Compliance Awareness Certification
  • Emergency Preparedness and Response Certification
  • Career Development for Dining Room Managers
  • Certified Public Accountant (CPA)
  • Food Handler Certification - Austin
  • Cisco Certified Internetwork Expert (CCIE)

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