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Skills

  • Handling sensitive and confidential information
  • Attention to detail in exam material handling
  • Team building
  • Team management
  • Process improvement
  • Adaptation to feedback for continuous improvement
  • MS Office
  • Focused observation to prevent misconduct
  • Problem resolution
  • Budgets

Work Experiences

  • Assisted with reconciliation of testing anomalies.
  • Assisted with the reconciliation and reporting of testing anomalies which led to enhanced tracking and a reduction in reporting delays by two years.
  • Achieved a 22% improvement in feedback surveys.
  • Achieved zero reported time violations.
  • Clarified procedures for exam candidates.
  • Accurately documented incidents of academic dishonesty.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Prepared initiative and process instructional materials for group and one-on-one use to follow the established curriculum.
  • Set up visual aids, equipment, and classroom displays to aid in the delivery of the teacher's lessons.
  • Allowed for smoother exam start times.

Summaries

  • Achieved a 66% improvement in operational efficiency.
  • Accurately monitored test environments.
  • Exam Supervisor is a multi-talented Exam Supervisor who is consistently rewarded for planning and operational improvements.
  • Created optimal room layouts.
  • Detail-oriented Exam Supervisor with extensive experience monitoring test-taker compliance, reducing misconduct violations by 38% through vigilant oversight.
  • Created and implemented a new exam candidate tracking system, reducing reporting delays by one year and improving overall tracking accuracy.
  • Achieved zero reported security breaches.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Enhanced candidate check-ins.
  • Achieved zero discrepancies over 16 session reviews.

Accomplishments

  • Reengineered shift schedules for exam supervisors, enhancing exam hall coverage and reducing scheduling conflicts by 32%.
  • Drafted and enforced updated invigilator guidelines in accordance with Lean regulations, improving invigilator performance by 25%.
  • Introduced a multi-language support system, utilizing fluency in French, which improved the candidate onboarding process by 63%.
  • Devised a contingency plan for technical and system failures during CBT exams, reducing disruption time by 38%.
  • Led pre-exam briefing sessions for staff of 17 members, streamlining roles and responsibilities, resulting in 58% faster exam room setup.
  • Designed an invigilator workflow that increased efficiency and reduced supervision-related expenses by 74%.
  • Conducted proactive internal training programs for exam supervisors, elevating testing security measures by 74%.
  • Supervised international exams with candidates from 12 different countries, ensuring compliance with multilingual exam protocols.
  • Streamlined post-event evaluations, reducing time spent on discrepancy reporting by 52% and improving accuracy.
  • Documented and resolved program which led to procedure.

Affiliations

  • International Society for Technology in Education (ISTE)
  • Lions Club
  • Member, Collaborative Association of Educational Faculty Partners (CAEP)
  • Institutional Integrity Group for Higher Education Exams
  • Society of Women Engineers
  • International Educational Testing Agencies (IETA)
  • Educational Assessment and Research Association
  • Jaycees
  • National Council on Measurement in Education (NCME)
  • Rotary International

Certifications

  • ServSafe
  • Certification in Testing and Assessment Compliance - initiative
  • Certified Online Test Proctor (COTP) - procedure
  • Certified Education Data Security Specialist (CEDSS) - Cedar Works
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certification in Educational Testing Security (CETS) - procedure
  • Test Center Administrator (TCA) Certification - procedure
  • Certified Computer-Based Testing Professional (CBTP) - Northwind
  • Credentialed Certified Academic Testing Officer (CATO) - category

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