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Skills

  • Tax preparation
  • Financial records and processing
  • Credit and collections
  • CRM Systems
  • Cross-functional team leadership
  • Excel in initiative
  • Heavy lifting
  • Communications
  • Payroll and budgeting
  • Client-focused

Work Experiences

  • Restructured installation processes and staff teams, resulting in a 4% increase in productivity.
  • Accomplished this within 4 months months.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Completed 13 employees' bi-weekly payroll.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved President's Club award for innovation.
  • Achieved a 65% increase in operational efficiency.
  • Accomplished growth within 16 months.

Summaries

  • Top-producing salesperson and industry expert in Miscellaneous.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Strategic Projects Manager.
  • Motivated Strategic Projects Manager with experience managing large-scale projects, including budgeting and administration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Strategic Projects Manager with 3 years of successful project management and process improvement experience.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • With over 7 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Strategic Projects Manager and outstanding performer in quality assurance and stakeholder engagement.

Accomplishments

  • Design: Responsible for creative design for prominent framework.
  • Resolved
  • Reduced
  • Collaborated with senior leadership and key stakeholders to prioritize strategic initiatives, resulting in a 85% increase in alignment with business goals.
  • Conducted market analysis to strategically align project objectives with industry trends, increasing competitive advantage and market share by 59%.
  • Championed the integration of Agile methodologies into operations, reducing project turnaround times by 53% and improving overall output quality.
  • Represented
  • Recorded
  • Streamlined
  • Collaborated with team of 13 in the development of initiative.

Affiliations

  • American Society for Quality (ASQ)
  • Global Association for Quality Management (GAQM)
  • Toastmasters
  • Institute of Management Consultants USA (IMC USA)
  • Customer Experience Professionals Association (CXPA)
  • Lions Club
  • National Contract Management Association (NCMA)
  • International Association of Conflict Management (IACM)
  • International Association of Outsourcing Professionals (IAOP)
  • American Society of Safety Professionals

Certifications

  • Design Thinking Certification | category or IDEO U
  • Operational Excellence Certification | Summit Group
  • Certified ScrumMaster (CSM) - 2020, Scrum Alliance
  • Lean Six Sigma Black Belt Certification - Northwind
  • Leadership in Energy and Environmental Design (LEED) Certification | USGBC
  • Business Continuity Professional Certification (CBCP) | Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Negotiation Mastery Certificate | Lakeside Partners

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