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Skills

  • First-Year Experience Curriculum Design
  • Data-driven decision making
  • Learning Management System (LMS) Management system
  • Budgets
  • Scholarship program development
  • Customer Relationship Management (CRM) Systems program
  • Conflict resolution in academic environments
  • Retention rate improvement strategies
  • Marketing and Outreach for Student Programs
  • Customer service

Work Experiences

  • Achieved a 74% reduction in average course completion time.
  • Chaired diversity task forces resulting in the creation and implementation of 4 new student success programs targeted at underrepresented groups.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Cut student wait times by 7%.
  • Devised strategies to cut costs, modernize operations, and revamp procedures to improve the institution's operations.
  • Had an excellent attendance record and was always on time for work.
  • Contributed to a 72% reduction in first-year attrition.
  • Collaborated with procedure customers to determine their needs and deliver metric service.

Summaries

  • Creative thinker using data for student support.
  • Collaborative Director of Student Success with exceptional skills in communication and problem-solving, reducing student complaints by 54% through efficient cross-department coordination.
  • Achieved 58% increase in job placement for graduating seniors.
  • Collaborated with industry partners.
  • Collaborative Director of Student Success.
  • Achieved a 27% decrease in first-year drop-outs.
  • Creative thinker who excels in using data to inform student support interventions, leading to measurable improvement in academic outcomes, including a 21% average GPA lift for at-risk students.
  • Achieved improvement over 2016 years.
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Collaborative leader managing student-oriented conferences.

Accomplishments

  • Liaised with program to launch a cross-institutional student success initiative that increased internship placement rates by 34% for participating students.
  • Expanded the institution's scholarship offerings, leading to a 84% increase in applications from underrepresented student populations.
  • Developed a comprehensive outreach program designed for early alert systems, reducing first-year student failure rates in core courses by 19%.
  • Designed a scholarship program exclusive to first-generation and low-income students, increasing the retention rate of this population by 83%.
  • Contributed to a standardization project of advising processes across 6 campuses, which resulted in a 45% improvement in student-advisor interaction quality.
  • Increased overall student use of health and wellness services by 39% by delivering targeted outreach programs during high-stress periods such as midterms and finals.
  • Facilitated collaboration between academic departments and student affairs to integrate career services into the curriculum, resulting in a 43% increase in post-graduation employment.
  • Designed and launched a first-generation college student success program, resulting in a 24% improvement in academic performance and retention.
  • Developed a virtual student advising platform which improved accessibility and increased student engagement in virtual advising sessions by 42% over 2015.
  • Developed proposals for 3 student services projects, 52% of which earned Excellence Award from professional education bodies.

Affiliations

  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Rotary International
  • Association of Public and Land-Grant Universities (APLU)
  • Society of Women Engineers
  • Project Management Institute
  • American Society of Safety Professionals
  • Educational Policy Institute Member
  • Association of American Colleges and Universities (AAC&U)

Certifications

  • Certified Developmental Educator (CDE)
  • Advanced Certification in Crisis Management - standard
  • Certified Specialist in Analytics for Student Success
  • Certified in Leadership Development for Higher Education
  • Apple Certified Associate (ACA)
  • Campus Safety and Security Certification 2018 - method
  • Certified Retention Specialist (CRS) - process
  • Certified Strategic Enrollment Management Leader (C-SEM) - Cedar Works
  • Certified Educational Program Evaluator
  • Advanced Certification in Predictive Analytics for Higher Education - Northwind

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