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Skills

  • Organization
  • Mentoring and Coaching Student Advisors
  • At-Risk Student Support Interventions
  • Relationship development
  • Stakeholder relationship building
  • Budgets
  • Conflict resolution in academic environments
  • Customer service
  • Career readiness initiatives
  • Team building

Work Experiences

  • Collaborated with marketing and system to establish a peer mentoring program, increasing student engagement by 54%.
  • Designed a comprehensive alumni mentorship program, resulting in a 31% rise in student-alumni mentor engagement.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Improved system operations by streamlining processes in order to take advantage of new educational trends.
  • Cut student wait times by 7%.
  • Achieved a 49% improvement in GPA for identified students.
  • Achieved a 30% improvement in year-on-year retention.
  • Looked for industry trends on social media and through online sources.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • During her 11-year career as a teacher, she has a proven track record of meeting and exceeding goals.
  • Achieved 58% increase in job placement for graduating seniors.
  • To ensure program success, cultivate long-term relationships with students and staff.
  • Achieved consistent improvements in retention.
  • Data-oriented Director of Student Success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Created leadership workshops.
  • Analytical Director of Student Success.

Accomplishments

  • Introduced a data analytics tool that tracked student success metrics and drove targeted interventions, resulting in a 58% increase in first-year student retention.
  • Reduced the first-year student attrition rate by 80% through the roll-out of a first-year experience curriculum aimed at enhancing academic and social integration.
  • Developed proposals for 3 student services projects, 52% of which earned Excellence Award from professional education bodies.
  • Introduced a series of mental health resilience workshops for students, contributing to a 84% decrease in reported stress levels during exam periods.
  • Led a comprehensive review and overhaul of student support services following feedback from 9 student surveys, increasing service utilization by 60%.
  • Resolved product issue through consumer testing.
  • Increased overall student use of health and wellness services by 39% by delivering targeted outreach programs during high-stress periods such as midterms and finals.
  • Liaised with program to launch a cross-institutional student success initiative that increased internship placement rates by 34% for participating students.
  • Designed a scholarship program exclusive to first-generation and low-income students, increasing the retention rate of this population by 83%.
  • Documented and resolved metric which led to initiative.

Affiliations

  • National Research Center for College and University Admissions (NRCCUA)
  • Partnership with National Leadership Forum for Student Success
  • Student Affairs Administrators in Higher Education (NASPA)
  • Association of American Colleges and Universities (AAC&U)
  • Project Management Institute
  • American Medical Informatics Association
  • Association for the Study of Higher Education (ASHE)
  • National Association for College Admission Counseling (NACAC)
  • Student Success Leadership Institute (SSLI) Fellow
  • Association of Information Technology Professionals

Certifications

  • Certified Specialist in Analytics for Student Success
  • CompTIA Security+
  • Student Affairs and Services Professional Competency Certification
  • Certified Educational Program Evaluator
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Certification in Crisis Management - standard
  • Certified Outcomes Assessment Professional (COAP)
  • Certified Developmental Educator (CDE)
  • Certified Public Accountant (CPA)

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