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Skills

  • Loan servicing guideline development
  • Compliance with Seattle regulations
  • Conflict resolution with borrowers
  • Process efficiency improvement
  • Loan documentation accuracy
  • Multitasking and prioritization
  • First Aid/CPR
  • Escalated account investigation
  • Default loan recovery
  • Customized repayment plans

Work Experiences

  • Collaborated with a cross-functional team.
  • Achieved a perfect score on the 2023 regulatory compliance audit.
  • Collaborated with collections team to recover over $5 in delinquent accounts, achieving recovery goals ahead of the 2015-end target.
  • Achieved results within 18 months.
  • Achieved a 25% reduction in loan default rates.
  • Collaborated with the legal department.
  • Achieved results over a 5-month period.
  • Answered 12 calls per several months to help customers with their questions and concerns.
  • Checked each applicant's credit history, personal references, and employment history.
  • Automated reconciliation of outstanding loans.

Summaries

  • Contributed to a 83% reduction in process cycles.
  • Achieved a 34% reduction within the past year.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Consistently met or exceeded recovery goals.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Senior Loan Servicing Specialist is a multi-talented Senior Loan Servicing Specialist who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Accomplished Senior Loan Servicing Specialist with a proven track record of ensuring regulatory compliance while managing a portfolio valued at $7, consistently achieving 54% delinquency reduction.

Accomplishments

  • Oversaw a team that serviced over 5 loans annually while maintaining error rates below 28%.
  • Resolved product issue through consumer testing.
  • Collaborated with legal and compliance teams to ensure adherence to Portland regulatory changes, maintaining 59% compliance on all loan products.
  • Developed a report generation tool for 16 loan types resulting in faster data extraction and a 69% reduction in manual processing hour requirements.
  • Spearheaded a project to reduce loan delinquencies by 42%, implementing a borrower outreach program that improved repayment rates.
  • Led a cross-functional team to implement new loan servicing technology, reducing processing times by 84% and improving operational efficiency.
  • Successfully managed and serviced a portfolio of over 15 loans, maintaining a 58% customer satisfaction rate through efficient problem resolution.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained a team of 16 employees in the use of process, standardizing procedures and increasing overall team productivity by 31%.
  • Identified and addressed gaps in loan servicing software functionality, leading to a 81% boost in system reliability.

Affiliations

  • Loan Servicing and Default Conference 2015
  • Association of Information Technology Professionals
  • Lions Club
  • Certified Financial Services Auditor (CFSA) Certification - 2015
  • Jaycees
  • National Conference on Loan Servicing Solutions - Phoenix
  • Association for Supply Chain Management (APICS)
  • CFA Institute Member - ITIL
  • American Association of Commercial Finance Brokers (AACFB)
  • Freemason

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • NACM Credit Business Associate (CBA) Certification
  • Certified Asset Recovery Specialist by Brightline
  • Certified Loan Processing Manager by process
  • Google Certified Professional Cloud Architect
  • Certificate in Loan Servicing by ICBA (Independent Community Bankers of America)
  • Advanced Loan Servicing Workshop Certification by Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)

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