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Skills

  • Business operations
  • Standard equipment
  • Strong graphic and visual sense
  • Client Satisfaction Optimization
  • Social media
  • Vendor negotiation
  • Creative video production
  • Team management
  • Cross-functional team collaboration
  • First Aid/CPR

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Transported QuickBooks to three years customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 45% increase in engagement.
  • Created compelling visual stories for ServiceNow positioning.
  • Looked for industry trends on social media and through online sources.
  • Adapted creative strategies.
  • Collaborated with cross-functional teams on multimedia projects.
  • Achieved record engagement rates.
  • Conducted market research and analysis.

Summaries

  • Client-centric producer specializing in custom multimedia production, contributing to a 53% satisfaction rating through clear communication and timely deliverables.
  • Costs were consistently reduced while profits were increased.
  • Consistently hit key performance targets.
  • Extensive experience in multi-media journalism is part of his background.
  • Boosted customer satisfaction.
  • Achieved a 47% satisfaction rate.
  • Contributed to revenue growth.
  • Creative Services Producer is a multi-talented Creative Services Producer who is consistently rewarded for planning and operational improvements.
  • Blended creativity with data.
  • Consistently exceeded client expectations.

Accomplishments

  • Resolved product issue through consumer testing.
  • Strengthened brand storytelling through innovative use of animation and graphic design in process, boosting conversion rates by 52%.
  • Directed full production lifecycle for standard, adhering to tight deadlines while ensuring alignment with brand vision.
  • Effectively onboarded and trained junior production staff in Salesforce and workflows, achieving departmental efficiency objectives.
  • Restructured file management systems for video projects, resulting in improved access and retrieval times by 42%.
  • Supervised post-production teams to ensure high standards of quality and consistency across 13 multimedia projects.
  • Developed and implemented a new workflow system that improved post-production efficiency by 41% across multiple projects.
  • Secured ITIL to ensure compliance with the latest industry standards, facilitating hassle-free project completion.
  • Authored and produced video content for Brightline, resulting in increased viewership of 62% across key digital platforms.
  • Operated broadcast editing suites with Workday, leading to the seamless execution of 16 live productions per week.

Affiliations

  • Society of Women Engineers
  • CreativePro Network (CPN)
  • Content Delivery & Security Association (CDSA)
  • American Advertising Federation (AAF)
  • Visual Effects Society (VES)
  • Online News Association (ONA)
  • Freemason
  • Project Management Institute
  • Association for Computing Machinery - SIGGRAPH
  • Toastmasters

Certifications

  • Certified Creative Directors Leadership Program
  • DA Vinci Resolve Colorist Certification
  • Facebook Creative Strategy Certification
  • Certified Video Production Specialist Northwind
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Adobe Certified Expert (ACE) in Premiere Pro
  • Meta Enhanced Creative Strategy Professional Certification
  • CompTIA Security+
  • Certified Broadcast Television Engineer (CBTE)

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