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Skills

  • Team management
  • Floral sourcing from local and international vendors
  • Business operations
  • Customer Relationship Management (CRM)
  • Operational improvement
  • Floral shop assistance
  • Effective merchandising and display design
  • Organization
  • Personnel development
  • First Aid/CPR

Work Experiences

  • Adhered to strict time-sensitive deadlines.
  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • Crafted cohesive designs for process.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Provided quotes, generated orders, and processed them to meet customer needs on a variety of occasions.
  • Coordinated daily tasks of a design team of 4, exceeding monthly arrangement targets by 62%.
  • Achieved President's Club for best floral design.
  • Advised clients on color palette selections, leading to a 52% increase in positive post-event feedback.
  • Achieved Top Performer for best floral design in the annual method, enhancing the company’s brand recognition.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Committed to design and quality, I bring fresh, innovative ideas to each project as a professional Flower Arranger, consistently increasing sales by 52% through trendsetting arrangements that draw in new customers.
  • Adept at forecasting trends.
  • Advised clients on harmonious color palettes.
  • Clear understanding of data analysis and workflow optimization as well as data analysis training.
  • Accomplished Flower Arranger with exceptional skills in managing time-sensitive deliveries. Effectively coordinated large bulk shipments and maintained strict freshness standards for 8 daily arrangements.
  • Committed to exceeding client expectations.
  • Boosted repeat business through superior service.
  • Collaborated with event planners to deliver stunning visuals.
  • Flower Arranger with 2 years of successful client relations and workflow optimization experience.
  • Adept at managing complex, high-profile projects.

Accomplishments

  • Developed a comprehensive client consultation checklist, improving satisfaction ratings by 50% in the past year.
  • Developed and implemented a plant caring guideline for customers, which boosted post-purchase satisfaction by 26%.
  • Generated 2 in extra revenue through upselling premium bouquet packages during seasonal promotions.
  • Achieved Scrum Master in method, ensuring compliance with industry standards and improving product quality.
  • Executed themed floral presentations tailored to category, generating an 77% increase in store traffic.
  • Collaborated with marketing to create promotional content that led to a 58% increase in online subscription-based flower services.
  • Successfully organized floral workshops that increased brand awareness among procedure by 65%.
  • Installed weekly flower arrangements at framework, increasing customer satisfaction scores by 77%.
  • Trained new employees on perishable goods handling and arrangement techniques, resulting in 74% reduction in product waste.
  • Monitored floral inventory, leading to a reduction in waste by 60% and saving 13 in costs annually.

Affiliations

  • Project Management Institute
  • Wholesale Florist & Florist Supplier Association (WF&FSA)
  • Jaycees
  • Association of Information Technology Professionals
  • Wedding and Event Florist Certification Program Seattle
  • Retail Florist Business Management (RFBM) Certificate Program 2019
  • American Institute of Floral Designers (AIFD)
  • Association for Computing Machinery
  • Floral Design Student Ambassador Seattle
  • Toastmasters

Certifications

  • Floral Design Software Certification - category
  • Floral Design and Arrangement Techniques - method
  • ServSafe
  • Certified Floral Designer for Corporate Spaces - framework
  • Certificate in Advanced Flower Arranging - procedure
  • Sustainable Floristry Certification - metric
  • Team Management and Mentorship in Floristry - procedure
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Leadership in Floristry Management Certification - metric

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