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Skills

  • Process implementation
  • Relationship development
  • First Aid/CPR
  • Data entry
  • Hardware evaluation
  • Client relationship management
  • Organization
  • Regulatory compliance
  • Communications
  • Interpersonal and written communication

Work Experiences

  • Invented
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • In charge of day-to-day operations and equipment maintenance in the method department.
  • Made a proposal
  • Raised the stakes.
  • Improved locomotive material expense tracking by 17%.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Seasoned
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Customer service specialist with 4 years of framework experience who is dedicated and detail-oriented.
  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Deadline-driven
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.

Accomplishments

  • Managed scheduling for interviews with key stakeholders, leading to category in one year.
  • Worked closely with the design team to ensure press materials aligned with brand identity, enhancing the professional image of Ironclad Systems.
  • Collaborated with the public relations team to respond to 7 media inquiries, ensuring alignment with brand messaging and tone.
  • Coordinated media briefings for company executives, facilitating improved media engagement for 15 consecutive quarters.
  • Helped manage social media accounts tied to PR initiatives, boosting follower engagement by 85% over the past year.
  • Orchestrated a media outreach initiative that expanded company visibility by 53% over 6 months.
  • Supported crisis communication efforts by coordinating press statements that mitigated potential negative coverage.
  • Coordinated the sending out of press releases, resulting in coverage increases by 79% across targeted outlets.
  • Collaborated with marketing and communications teams to develop unified messaging for campaigns, contributing to process earning Employee of the Year.
  • Produced comprehensive media coverage reports, improving reporting accuracy by 57% and meeting client expectations.

Affiliations

  • Association for Education in Journalism and Mass Communication (AEJMC)
  • Public Relations and Communications Association (PRCA) - Raleigh
  • Freemason
  • American Society of Safety Professionals
  • Association for Media Literacy (AML) - the Southwest
  • International Association of Business Communicators (IABC)
  • Media Education Foundation
  • Society for Advancing Business Editing and Writing (SABEW)
  • American Medical Informatics Association
  • Entertainment Publicists Professional Society (EPPS)

Certifications

  • Press Release Distribution Certification – PR Newswire
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • PRSA Fundamentals of Media Relations Certificate Program
  • Microsoft Certified Systems Engineer (MCSE)
  • HubSpot Email Marketing Certification
  • Certified Public Accountant
  • Certificate in Strategic Media Relations – Meridian
  • Certified Digital Media Strategist – Ironclad Systems
  • Adobe Photoshop CC Certification - 2017

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