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Skills

  • Six Sigma
  • Statistical Process Control (SPC)
  • Lean manufacturing
  • Visual communication principles
  • Material Specifications
  • Experience in product evaluation
  • Print advertising
  • Data analysis
  • Organizing materials
  • User-centered viewpoint

Work Experiences

  • Acted as a liaison for information systems with vendors, information services, and end-users, making recommendations for system optimization and data integrity protection.
  • Had planned ahead.
  • Identified
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Created layouts and drawings that followed established templates and design guidelines.
  • Internal QA audits were performed in collaboration with other team members.
  • Invented
  • Established the standards, practices, and procedures for the quality department.
  • Was in charge of strategic planning and day-to-day operations.
  • Designed web pages, graphic elements, and infographics for email newsletters.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Focused on customer service
  • Deadline-driven
  • Communication, organizational, and critical thinking skills are all excellent.
  • Conscientious
  • Quality Coordinator is a multi-talented Quality Coordinator who is consistently rewarded for planning and operational improvements.
  • Expert at writing reports, evaluating products, and strategizing different ways for employees to be more productive.
  • Asana and Tableau are two programs that I am familiar with on the computer.
  • Dedicated to learning, growing, and succeeding in Art and Design.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.

Accomplishments

  • Successfully conducted process audits to assess and ensure alignment with industry regulations, achieving 100% adherence for 2015.
  • Orchestrated team quality audits leading to 7% improved identification of process non-compliances.
  • Led the deployment of a robust Quality Management System (QMS) across logistics, ensuring compliance with ISO standards.
  • Collaborated with team of 7 in the development of program.
  • Pioneered the use of new quality monitoring tools within finance, leading to measurable improvements in process visibility.
  • Assisted in transitioning sales to an electronic documentation process, increasing data access speed and reducing manual errors by 18%.
  • Introduced a data-driven approach to corrective actions, resulting in a 44% reduction in rework and repair costs.
  • Co-facilitated morale-boosting training programs that fostered a quality-first culture and improved staff engagement by 22%.
  • Proactively redesigned the complaint resolution process, reducing response times by 31% and improving customer satisfaction.
  • Worked directly with vendors to address non-conformance issues, reducing downtime by 19% through immediate corrective actions.

Affiliations

  • Freemason
  • Toastmasters
  • Project Management Institute (PMI)
  • International Organization for Standardization (ISO) Member
  • Institute of Industrial and Systems Engineers (IISE)
  • American Medical Informatics Association
  • Quality Management Division of the ASQ
  • National Association of Social Workers
  • International Council of Nurses
  • National Quality Institute (NQI)

Certifications

  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Quality Inspector (CQI)
  • Root Cause Analysis Certification
  • CompTIA A+ Technician
  • Data Analytics for Healthcare Quality Improvement Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Internal Auditor (CIA)
  • Certified Quality Improvement Associate (CQIA)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)

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