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Skills

  • Sales processes
  • Enterprise account management
  • Client needs analysis
  • Account management
  • Direct sales
  • Solution selling
  • Coaching and mentoring
  • Systems and software programs
  • Review of contracts
  • Vendor management

Work Experiences

  • Managed a team of 8 people who sold metric products and services worth more than $7.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Cut the past year spending by 12% by using QuickBooks to create effective budgets.
  • Hired, supervised, and coached 9 employees on sales strategies to maximize performance.

Summaries

  • Achieved 32% reduction in churn.
  • Within Miscellaneous, senior Senior Client Partner and outstanding performer in process improvement and quality assurance.
  • Achieved 31% improvements in communication efficiency.
  • Achieved results over 2017.
  • Senior Client Partner with 4 years of successful data analysis and quality assurance experience.
  • Successful Sales Manager with 2 years of experience in developing and increasing procedure sales.
  • Achieved 75% efficiency improvements.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 32% improvement in client retention.

Accomplishments

  • Revamped account management processes that accelerated payment cycles, improving cash flow by 16%.
  • Facilitated strategic partnerships that grew revenues by over 49% through enhanced vendor relationships.
  • Evaluated client performance metrics to create customized success plans, resulting in a 43% retention rate improvement.
  • Led the successful implementation of Workday across 8 client accounts, which propelled product adoption by 61%.
  • Designed and delivered training sessions to 2 account managers, resulting in a 43% increase in sales effectiveness.
  • Implemented data-driven account management strategies, reducing customer churn by 81% and increasing renewals by 36%.
  • Introduced a customer success initiative that reduced churn by 60% and increased client lifetime value by 9.
  • Resolved product issue through consumer testing.
  • Successfully renegotiated contracts with existing clients, leading to a 16 increase in recurring revenue.
  • Championed a market penetration strategy that yielded 58% growth in the Southeast over three years.

Affiliations

  • Enterprise Engagement Alliance (EEA) – Active contributor to industry whitepapers on long-term enterprise client retention and success planning.
  • American Business Women's Association (ABWA) – Member of a network focused on developing women in leadership roles with a focus on C-suite collaboration.
  • International Association of Administrative Professionals
  • National Customer Service Association (NCSA) – Member contributing best practices for enhancing client retention and customer success metrics.
  • Chief Marketing Officer Council (CMO Council) – Engaged in organizing data-centric client outreach programs for product and service delivery.
  • International Association of Business Communicators (IABC) – Focused on improving executive-level communication and strategic engagement with clients.
  • Institute of Management Accountants (IMA) – For insights on contract negotiation and financial compliance in enterprise-scale agreements.
  • Corporate Executive Board (CEB) – Participation in benchmarking activities designed to improve client success frameworks and KPI-driven performance.
  • The Chartered Institute for IT – For participation in strategy setting and integration techniques for complex IT enterprise systems.
  • Association of Information Technology Professionals

Certifications

  • Certified Revenue Growth Architect by Pavilion
  • Certified Public Accountant (CPA)
  • Certified Client Retention Expert (CCRE) by Summit Group
  • ServSafe
  • Certified Customer Success Manager (CCSM) - Levels 1-4
  • Certified Enterprise Relationship Manager (CERM) by Ironclad Systems
  • Certified Partner Management Professional (CPMP) by Summit Group
  • CompTIA Security+
  • Certified Strategic Account Manager (CSAM) by SAMA
  • Certified Partner Relationship Management Expert (PRME) by Ironclad Systems

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