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Skills

  • Coaching and mentoring
  • Negotiation and closing deals
  • Sales reporting
  • Account management
  • Client Satisfaction Improvement
  • Collaborating with C-level executives
  • Strategic planning
  • Customer-centric reporting
  • Client needs analysis
  • Churn reduction strategies

Work Experiences

  • Researched competitor products, services, and trends to target prospects in other territories.
  • Achieved an industry-leading system by applying strategic process industry knowledge and leadership skills.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Increased market penetration and sales figures by 12% by leveraging supplier relationships and personally overseeing negotiations.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.

Summaries

  • Achieved 32% reduction in churn.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Accomplished team leader and mentor, reducing time-to-close by 34% while receiving multiple President's Club recognitions for outstanding business development outcomes.
  • Over a 11-year career, I've built a strong track record as a performance-oriented sales leader.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Achieved 27% client retention improvement.
  • Manage 7+ accounts with a revenue of more than $8 per one year.
  • Achieved a 67% decrease in churn.
  • Accomplished Senior Client Partner.
  • Successful Sales Manager with 2 years of experience in developing and increasing procedure sales.

Accomplishments

  • Mentored a team of 9 junior account executives, improving team efficiency by 33% and reducing onboarding time by 18 months.
  • Designed and delivered training sessions to 2 account managers, resulting in a 43% increase in sales effectiveness.
  • Revamped account management processes that accelerated payment cycles, improving cash flow by 16%.
  • Directed complex client projects, ensuring timely delivery of services and improving overall client engagement by 70%.
  • Developed a cross-sell strategy that increased revenue on key accounts by 78% within one year.
  • Optimized account workflows, reducing response times by 61% and resulting in an annual cost saving of 2.
  • Introduced a regular feedback loop with clients, reducing customer complaints by 60% and improving support response times.
  • Evaluated client performance metrics to create customized success plans, resulting in a 43% retention rate improvement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully navigated complex stakeholder management, leading to a 12 multi-year deal.

Affiliations

  • Global Strategic Account Management Council (GSAMC) – Pursued certifications to deepen account management experience by sharing innovative client strategies.
  • Turnaround Management Association (TMA) – Collaboratively works on case studies for optimizing underperforming enterprise accounts.
  • International Business Leaders Forum (IBLF) – Networking with C-suite executives to inform global strategies for client relationship management.
  • Enterprise Engagement Alliance (EEA) – Active contributor to industry whitepapers on long-term enterprise client retention and success planning.
  • National Customer Service Association (NCSA) – Member contributing best practices for enhancing client retention and customer success metrics.
  • Society for Human Resource Management (SHRM) – Engaged in leadership seminars focused on succession planning and team development best practices.
  • Jaycees
  • The Chartered Institute for IT – For participation in strategy setting and integration techniques for complex IT enterprise systems.
  • Association for Strategic Planning (ASP) – Regularly participates in knowledge-sharing on multi-year strategy formulation.
  • Strategic Account Management Association (SAMA) – Active participant in benchmarking client KPIs to increase upsells and process efficiency.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Strategic Account Manager (CSAM) by SAMA
  • Salesforce
  • Salesforce Certified Advanced Administrator
  • Certified Business Development Expert (CBDE) by Meridian
  • Certified Enterprise Relationship Manager (CERM) by Ironclad Systems
  • Certified Professional in Business Relationship Management (CPRM)
  • CSM (Certified ScrumMaster®) for Advanced Account and Project Leadership
  • Advanced Customer Success Manager Certification (ACSMC) by Summit Group
  • Certified Public Accountant (CPA)

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