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Skills

  • Adaptive learning technologies
  • Collaborative Learning Environment enhancement
  • Training needs analysis
  • Learner feedback loop creation
  • Customer service
  • HRIS integration with LMS
  • Instructional design collaboration
  • Learning outcomes measurement
  • Relationship development
  • MS Office

Work Experiences

  • Achieved a 83% improvement in training program effectiveness.
  • Aligned learning technology investments with organizational goals.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted platform user studies and implemented UI/UX improvements that enhanced learner satisfaction scores by 36%.
  • Collaborated with department heads to curate digital content aligned with organizational goals, enhancing the relevance of training materials for 10 teams.
  • Collaborated with instructional designers.
  • Collaborated with instructional designers to create competency-based learning programs for upskilling employees in one year, improving performance by 73% in targeted areas.
  • Transported Jira to the past year customer locations.
  • Conducted platform user studies.
  • Audited subscriptions to identify unused services.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Cured digital content for better engagement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With a track record of effective employee training, professional development, and implementation support, I'm eager to add value to the Harbor & Co. Team.
  • Skilled in the creation and implementation of training programs, as evidenced by 4 years of industry success.
  • Accelerated employee readiness.
  • Aligned new platforms with existing systems.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in leading webinars and virtual events, significantly increasing global participation by 58% and reaching 5 learners worldwide through expertly planned sessions.
  • Configured precise LMS settings.

Accomplishments

  • Oversaw deployment of new cloud-based learning platform, reducing infrastructure costs by 20% and improving system uptime.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 15 in the development of framework.
  • Collaborated with instructional designers to build accessible e-learning modules, increasing completion rates by 54% after launch.
  • Led cross-functional efforts to introduce gamification strategies into training content, resulting in a 43% increase in learner engagement and knowledge retention.
  • Mentored a team of 4 instructional designers to create scalable e-learning products, increasing training capacity for Northwind by 65%.
  • Led the implementation of category, delivering a 16% reduction in user onboarding time by revamping training materials.
  • Monitored success metrics of a new learning program, leading to user adoption growth of 22% in three years and recognized with Employee of the Year.
  • Documented and resolved procedure which led to metric.
  • Conducted a detailed training needs analysis for sales, producing insights that drove a redesign of the learning curriculum and improved content relevance by 76%.

Affiliations

  • Leadership Coach, Digital Learning Accelerator Program 2023
  • Panelist, Emerging Trends in Digital Education at framework
  • Lead Organizer, Virtual Training Forums Network
  • National Association of Social Workers
  • Certified Educational Technology Specialist (CETS) 2017
  • Association for the Advancement of Computing in Education (AACE)
  • Member, Technology Enhanced Learning Collaborative
  • Society of Women Engineers
  • Rotary International
  • Association for Computing Machinery

Certifications

  • CompTIA Security+
  • Certified Educational Technology Leader (CETL) by CoSN
  • Microsoft Certified: Azure AI Fundamentals
  • Certified Digital Learning Developer (CDLD) by Beacon Labs
  • Human Resources Information Systems (HRIS) Certification by framework
  • Adobe Captivate Specialist Certification
  • Certified Distance Education Instructor by Meridian
  • EdTech Leadership Certificate by Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Change Management in Learning & Development by Prosci

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