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Skills

  • Interpersonal communication skills
  • House Rule Development & Compliance
  • Performance metrics analysis
  • Operational improvement
  • Crisis Intervention & De-escalation
  • Emotional intelligence
  • Curriculum development
  • Program development
  • Team management
  • Conflict resolution

Work Experiences

  • Created data-driven progress reports.
  • Analyzed program effectiveness.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Coordinated team development activities and trainings with senior case managers.
  • Achieved growth over 2022 years.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Collaborated with local mental health service providers.
  • Achieved a 43% drop in safety-related incidents.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved 76% satisfaction ratings in annual resident surveys.
  • Accomplished Residential Program Director known for designing personalized care plans and boosting resident retention and satisfaction by 70% over a 2018-month period.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Community service programs that are coordinated to meet the needs of framework.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at fostering long-term relationships with community partners.
  • Accelerated access to essential services.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Based on resident feedback within 2024 months.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Designed and executed staff training programs focused on trauma-informed care, resulting in Scrum Master for 13 employees.
  • Implemented a new case management system that shortened the intake process by 69%, improving admission rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led quarterly program evaluations focusing on resident feedback, achieving significant improvements in resident satisfaction by 38%.
  • Increased staff retention by 26% over several months through enhanced mentorship and leadership development programs.
  • Implemented a new client management software, increasing data accuracy by 34% and reducing administrative workload.
  • Worked closely with the Board of Directors to realign the residential program's strategic goals, resulting in a 62% increase in organizational efficiency.
  • Monitored and tracked resident progress using performance metrics, resulting in better individualized care plans and 22% improved resident outcomes.
  • Directed the creation of an individualized resident support plan system, reducing resident complaints by 20%.
  • Created partnerships with local law enforcement and social services that led to a 36% drop in safety-related incidents within the residential community.

Affiliations

  • National Association of Residential Property Managers (NARPM)
  • American Society for Public Administration (ASPA)
  • Association of Community Living Professionals (ACLP)
  • Statewide Housing Initiatives Task Force Member
  • Coalition on Homelessness and Housing in Austin
  • Certified Apartment Manager (CAM) Credential Association
  • National Council on Independent Living (NCIL)
  • American Association of Service Coordinators (AASC)
  • American Marketing Association
  • Association of Information Technology Professionals

Certifications

  • CompTIA Network+
  • Certified Manager of Program Improvement (CMPI), Vantage, 2017
  • Certified Peer Recovery Specialist (CPRS), standard or International Certification
  • Certified Professional in Housing Management (CPHM), Summit Group
  • Certified Family Life Educator (CFLE) - method
  • Licensed Clinical Social Worker (LCSW), standard, 2022
  • Therapeutic Crisis Intervention (TCI) Certification, Cornell University
  • Direct Support Professional (DSP) Certification, Massachusetts, 2021
  • Trauma-Informed Care Professional (TICP), Meridian, 2021
  • ServSafe

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