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Skills

  • Performance metrics analysis
  • Problem resolution
  • Marketing strategy implementation
  • Written and verbal communication
  • Business operations
  • Cross-functional team collaboration
  • Interviewing skills
  • Client Conflict Mediation
  • Interpersonal communication skills
  • Team building

Work Experiences

  • Addressed individual concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 51% increase in reports of improved quality of life.
  • Built a new mental health training curriculum.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with Chicago government agencies.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with local mental health service providers to secure ongoing support for residents, improving mental health outcomes by 43%.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Coordinated with maintenance and operations teams to resolve facility issues, reducing reported complaints by 52% over 2019 months.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Achieved 76% satisfaction ratings in annual resident surveys.
  • Fluency in both Portuguese and Mandarin.
  • Boosted resident engagement.
  • Accomplished Residential Program Director.
  • Based on resident feedback within 2024 months.
  • Adept at staff mentorship and professional development, fostering work environments that improved team performance ratings by 19%.
  • Built staff training programs.

Accomplishments

  • Worked closely with the Board of Directors to realign the residential program's strategic goals, resulting in a 62% increase in organizational efficiency.
  • Developed a scholarship fund in collaboration with framework, providing financial support to 7 residents for vocational training.
  • Directed the creation of an individualized resident support plan system, reducing resident complaints by 20%.
  • Partnered with framework to integrate new community resources, increasing resident access to essential services by 50%.
  • Resolved product issue through consumer testing.
  • Documented and resolved category which led to method.
  • Increased staff retention by 26% over several months through enhanced mentorship and leadership development programs.
  • Collaborated with external agencies like category to develop holistic care programs, increasing referral completion rates by 30%.
  • Coordinated special events and activities for residents, resulting in an increase in program participation by 72%.
  • Collaborated with team of 17 in the development of framework.

Affiliations

  • Association for Talent Development (ATD) in Housing Services
  • Board Member for standard
  • National Association of Social Workers
  • American Institute of Community-based Residential Facilities
  • Military Family Housing Association
  • Residential Child Care Project (RCCP) at Cornell University
  • International Association for Conflict Management (IACM)
  • Project Management Institute
  • Association of Community Living Professionals (ACLP)
  • National Council on Independent Living (NCIL)

Certifications

  • Social Services Designee Certification, Lakeside Partners, 2016
  • Direct Support Professional (DSP) Certification, Massachusetts, 2021
  • Certified Assisted Living Manager (CALM), North Carolina, 2016
  • Certified Family Life Educator (CFLE) - method
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), Northwind
  • Certified Drug and Alcohol Recovery Specialist (CDARS), Texas, 2020

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