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Skills

  • Cross-functional team collaboration
  • First Aid/CPR
  • Risk mitigation strategies
  • Customer support documentation testing
  • Standard equipment
  • Automation knowledge
  • Manual test case preparation
  • Knowledge sharing through documentation
  • Operational improvement
  • Meeting aggressive deadlines

Work Experiences

  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Developed concise summaries of complex bug reports for internal and external use, decreasing overall resolution times by 62% days.
  • Enhanced clarity among team members.
  • Authored concise reports on testing outcomes.
  • Collaborated with product managers.
  • Designed and implemented category scripts.
  • Collaborated with stakeholders to address issues.
  • Delivered actionable test reports.
  • Ensured 100% adherence to project targets.
  • Empowered QA teams to meet aggressive deadlines.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Blended technical accuracy with user feedback.
  • Adept at authoring user-friendly test cases.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • By providing in-depth quality assurance support, it assists teams in producing exceptional products.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently recognized for delivering comprehensive and actionable test plans that minimized risks and improved documentation quality by 78%.
  • Clear understanding of cross-functional collaboration and data analysis as well as strategic planning training.
  • Achieved a Excellence Award for delivering test reports that led to a team productivity increase of 69% through precise documentation testing methodologies.
  • Collaborative Documentation Tester with proven ability to work with development and QA teams during product rollouts, reducing post-release documentation defects by 52%.

Accomplishments

  • Reduced overall bugs found in documentation after the release of SAP by 55% by introducing a preemptive review process with developers and testers.
  • Developed comprehensive test cases that ensured Tableau documentation accurately reflected new features and changes, catching 8 critical discrepancies.
  • Collaborated with QA on defect tracking and reporting using metric, improving defect resolution rates by 55%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tested beta releases of Adobe Creative Suite documentation to ensure accuracy and consistency across multiple formats, including web, PDF, and print.
  • Designed and implemented a documentation test plan that uncovered 8 defects before product launch, reducing post-launch support costs by $9.
  • Reduced system documentation inconsistencies by 58% by proactively applying advanced validation techniques across framework documentation suite.
  • Proactively identified gaps in Salesforce documentation, resolving 7 critical issues prior to release and ensuring smoother end-user implementation.
  • Proposed and implemented a documentation feedback loop with customers, leading to 53% improvement in ease-of-use ratings within the past year.
  • Worked closely with international teams to localize documentation, resulting in a 75% increase in customer satisfaction in non-English speaking markets.

Affiliations

  • Technical Professionals Network (Denver)
  • Jaycees
  • Society of Human Resource Management
  • Toastmasters
  • International Software Testing Qualifications Board (ISTQB)
  • Association for Computing Machinery
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • International Usability Association (IUA)
  • Documentation and User Assistance SIG (Boston)

Certifications

  • ISTQB Agile Tester Certification
  • Salesforce
  • Certified Public Accountant (CPA)
  • ISTQB Data Analyst Extension Certification
  • Scrum Master Certified (SMC) - Ironclad Systems
  • ISO/IEC 27001 Lead Implementer Certification
  • Certified Public Accountant
  • Technical Writing for API Documentation Certification
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)

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