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Skills

  • Mentoring and leadership development
  • Operational improvement
  • Cross-functional team collaboration
  • Firewall configuration and management
  • Project organization
  • Encryption technologies and protocols
  • LAN/WAN design and troubleshooting
  • Communications
  • ITIL process alignment and documentation
  • Process improvement

Work Experiences

  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Achieved Top Performer for maintaining 72% uptime.
  • Transported ServiceNow to the past year customer locations.
  • Analyzed traffic patterns and performed network tuning, optimizing path selection and reducing end-to-end latency by 52% across the past year.
  • Anticipated potential outages with HubSpot.
  • Analyzed traffic patterns.
  • Collaborated with cross-functional teams.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 20% SLA compliance.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Achieved compliance with industry certifications such as Scrum Master.
  • Achieved 84% error reduction in troubleshooting.
  • Agile professional in high-demand environments.
  • Adept at utilizing automation tools like Asana to streamline network administration processes, reducing downtime and improving system health across 15 locations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Applied best practices in threat detection.
  • Applied Quality of Service (QoS) policies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • An agile professional in high-demand environments, providing Level 3 support and resolving network incidents with 77% SLA compliance across diverse systems and infrastructures.

Accomplishments

  • Led network security upgrades across 16 locations using ServiceNow, cutting security-related incidents by 23% in 18 months.
  • Developed a robust change management system that integrated ticketing and documentation, enhancing troubleshooting efficiency by 51%.
  • Prepared and conducted formal training sessions for Level 1 and Level 2 support staff, reducing the volume of escalations by 52%.
  • Documented and resolved standard which led to category.
  • Designed and implemented WAN architecture for a multisite organization, significantly improving site-to-site communication and data transfer speeds by 54% Mbps.
  • Collaborated with the cybersecurity team to execute a penetration test, identifying and mitigating 4 vulnerabilities within 6 months through firewall and ACL adjustments.
  • Optimized wireless network coverage using advanced throughput prediction models, resulting in lower client drop-off rates in category.
  • Drafted and maintained technical documentation, creating streamlined procedures that reduced troubleshooting and configuration time by 66%.
  • Directed network infrastructure upgrades for Vantage, reducing network latency and significantly increasing data throughput by 54%.
  • Optimized MPLS traffic prioritization using custom routing tables, resulting in more reliable service for critical applications.

Affiliations

  • IEEE Communications Society Membership
  • Telecommunications Industry Association (TIA)
  • Active participant in NANOG (North American Network Operators Group)
  • Certified in Ansible Automation with Red Hat Certifications
  • American Society of Safety Professionals
  • Project Management Institute
  • Freemason
  • American Marketing Association
  • Cisco Certified Network Professional (CCNP) Security Track Member
  • Member of the Cloud Native Computing Foundation (CNCF)

Certifications

  • Google Certified Professional Cloud Architect
  • SDN Training: Cisco SD-WAN Solutions (ENSDWI)
  • CompTIA CySA+ (Cybersecurity Analyst)
  • Certified Ethical Hacker (CEH)
  • CompTIA Security+
  • Riverbed Certified Solutions Professional – WAN Optimization
  • Amazon Web Services Certified Solutions Architect – Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Palo Alto Networks Certified Cybersecurity Associate (PCCSA)

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