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Skills

  • TCP/IP
  • Technical documents comprehension
  • Relationship development
  • Stakeholder relationship management
  • Desktop support
  • Data analysis and reporting
  • First Aid/CPR
  • Business operations
  • Project organization
  • Strategic decision making

Work Experiences

  • Worked closely with Salesforce and Adobe Creative Suite users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Coordinated procedure for internal stakeholders, encompassing logistics, budgeting, and vendor management, saving the company $3 and increasing attendance by 70%.
  • Achieved average cost savings of $10 per month.
  • Created and maintained a database of over 9 business contacts.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Created customized agendas.
  • Increased company revenue by 12% beyond 6 months targets by upselling products and services.
  • Coordinated cross-departmental projects.
  • Created standardized templates for emails.

Summaries

  • Added new revenue streams.
  • Effectively troubleshoots and resolves issues on its own.
  • Specializes in system and program product troubleshooting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Salesforce expert and SAP user.
  • Promotes process improvement and strategic planning skills that are dynamic.
  • Achieved improvement by the end of 2020.
  • Adaptive leader in fostering a culture of continuous improvement.

Accomplishments

  • Executed contract renewals for high-profile clients, securing 49% of deals worth over $16 in a fiscal year.
  • Played a key role in the recruitment and training of new administrative team members, reducing onboarding time by 48% and improving retention.
  • Assisted executives in preparing for high-stakes meetings by managing calendar schedules and optimizing time management, leading to a 43% productivity increase.
  • Resolved product issue through consumer testing.
  • Supervised a 14 member administrative team, ensuring tasks were completed within deadlines and leading to a 69% reduction in backlog.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed the contract bidding process for system services, increasing successful bids by 60% and contributing a revenue growth of $5.
  • Monitored regulatory compliance across departmental processes, ensuring all procedures adhered to procedure standards and avoiding penalties worth $17.
  • Orchestrated a seamless transition to remote work during 2015's unexpected challenges, resulting in a 27% increase in team adaptability and task completion rates.
  • Enhanced executive scheduling algorithms using Salesforce, cutting scheduling conflicts by 30% and ensuring smooth daily operations for senior leadership.

Affiliations

  • Society of Workforce Planning Professionals (SWPP)
  • American Society of Safety Professionals
  • Institute of Administrative Management (IAM)
  • Freemason
  • Project Management Institute (PMI)
  • International Customer Service Association (ICSA)
  • Institute of Directors (IoD)
  • International Association for Six Sigma Certification (IASSC)
  • American Medical Informatics Association
  • National Executive Committee for Administrative Professionals (NECAP)

Certifications

  • Diploma in Business Process Automation through QuickBooks
  • Leadership in Crisis Management Certification from Summit Group
  • First Aid/CPR Certified
  • Certified International Trade Professional (CITP)
  • Certified Management Accountant (CMA)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Executive Assistant in Advanced Communication from Brightline
  • Customer Relationship Management (CRM) Certification via ServiceNow
  • Advanced Contract Management Certification from Harbor & Co.

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