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Skills

  • Customer service
  • Content development for educational guides
  • Communication skills
  • Customer service and patron assistance
  • Networking
  • Baggage assistance
  • Automated system integration
  • Project organization
  • Team building
  • Book circulation trend analysis

Work Experiences

  • Collaborated with system customers to determine their needs and deliver metric service.
  • Collaborated with library staff to organize 16 student workshops on information literacy, boosting attendance by 18%.
  • Created an initiative encouraging students to follow library social media accounts, resulting in a follower increase of 47%.
  • Contributed to a published paper.
  • Answered questions.
  • Boosted attendance by 80%.
  • Administered the student library assistance program.
  • Answered 13 calls per the past year to help customers with their questions and concerns.
  • Conducted research for program.
  • Assessed advanced e-learning tools.

Summaries

  • Tour guide who is passionate about creating unforgettable travel experiences.
  • Cataloged 17 materials per month.
  • Analyzed circulation trends.
  • Student Page with 7 years of successful budget management and strategic planning experience.
  • Assisted over 3 patrons daily.
  • Exceptional customer service and public speaking abilities.
  • Collaborative and adaptable Student Page.
  • Boosted attendance and promoted information literacy.
  • Ambitious Student Page with advanced skills in user support.
  • Collaborative and organized Student Page.

Accomplishments

  • Resolved product issue through consumer testing.
  • Provided detailed weekly reports to the department head, summarizing student engagement with collections and technology.
  • Planned and executed standard, attracting over 2 participants, promoting library resources for academic success.
  • Established a communication protocol between pages and library management, leading to quicker issue resolution and improved service.
  • Led orientation workshops for new students, introducing over 14 attendees to library resources and services.
  • Conducted in-depth training sessions on method for new student workers, improving workflow efficiency by 73%.
  • Designed promotional materials for library workshops and resources, increasing student engagement by 46% over three years.
  • Handled inquiries about library services from students and faculty, resolving 73% of issues on the first interaction.
  • Delivered one-on-one consultations to 3 students on effective research strategies using library databases, increasing the use of academic journals by 67%.
  • Designed and launched a new library feedback system, capturing over 4 student insights within the first the past year.

Affiliations

  • National Association of Social Workers
  • American Medical Informatics Association
  • Society for Scholarly Publishing (SSP) – Student Affiliate
  • Student Council for Library Advocates – Leadership Role
  • Co-Founder of program Library Improvement Committee
  • Rotary International
  • Student Ambassador, Academic Resource Center
  • Association of College and Research Libraries (ACRL) – Student Division
  • Alumni Relations Volunteer for Library Sciences Program, Class of 2024
  • Representative for the Chicago Professional Library Association

Certifications

  • Google Classroom Level 1 Certified Educator
  • Lean Six Sigma Yellow Belt
  • Effective Stakeholder Communication and Management Certification
  • Certified Information Professional (CIP)
  • Cataloging for Library Staff Certification
  • Early Childhood Literacy - Cedar Works
  • EdTech Certified - Online Resources for Libraries
  • Fundamentals of Library Support Services - Beacon Labs
  • Google Workspace Collaboration Expert
  • Library Assistant Proficient Certification

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