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Skills

  • Relationship development
  • Application installations
  • Operational improvement
  • SAP expert
  • Computer maintenance
  • Cross-functional team collaboration
  • Planning and coordination
  • Time management
  • Project coordination
  • Incident reporting

Work Experiences

  • Collaborated with operations to integrate legacy systems.
  • Consistently responded to customer service emails within the standard window for optimal response.
  • Achieved faster turnaround on key projects.
  • Collaborated with compliance to integrate legacy systems into new automation platforms, extending system lifespan by 4 years.
  • Achieved a cost reduction of $9.
  • Coordinated integration of new A/V automation systems.
  • Created disaster recovery protocols.
  • Created and managed disaster recovery protocols for office automation systems, reducing recovery time from 4 hours to 9 hours.
  • Used SAP, Salesforce, and HubSpot to implement system security and data assurance software.
  • Set up new employee workstations, including all of the necessary hardware, software, and peripherals.

Summaries

  • Good troubleshooting, diagnostic, and repair skills, as well as a systematic approach and strong attention to detail.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Standard Support Engineer with extensive experience in assisting users and troubleshooting issues.
  • Concerned about usability and security issues.
  • Scrum Master and PMP are her areas of expertise.
  • Results-oriented Miscellaneous professional with strategic planning, budget management, and team leadership strengths.
  • Category, metric, and category are all available.
  • Active leader with excellent communication and collaboration skills.
  • Office Automation Technician with superior understanding and knowledge of Adobe Creative Suite and QuickBooks in a Microsoft Excel environment.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Managed office hardware upgrades, reducing resource bottlenecks by optimizing network configurations for increased automation reliability.
  • Developed customized solutions to standard automation software for compliance, improving workflow efficiency by 15% and aligning with specific compliance needs.
  • Collaborated with cross-departmental teams to design and implement automation tools that aligned with departmental workflows and compliance standards.
  • Collaborated with third-party vendors to successfully transition Brightline IT infrastructure to cloud-enabled automation tools, reducing upfront hardware costs by $8.
  • Developed automated workflows that increased administrative efficiency by 63%, eliminating redundant data entry and minimizing errors.
  • Played an integral role in office-wide deployment of security protocols for newly automated systems, reducing security risks by 55% and ensuring compliance.
  • Managed the installation and configuration of Beacon Labs office equipment across 5 departments, ensuring seamless integration with office automation software.
  • Trained 18 employees in office automation software, improving productivity by 58% and reducing common user errors.
  • Configured and maintained HubSpot suites, optimizing system performance, and reducing failure incidents by 74% over 2016.
  • Successfully implemented change management strategies with full stakeholder buy-in, facilitating a smooth transition to office-wide automation tools.

Affiliations

  • Certified participant in the CompTIA IT Fundamentals+ program, focusing on both hardware and software support.
  • Attained Lean Office certification aimed at increasing productivity through automation of essential office processes.
  • Engaged in relevant seminars and webinars hosted by the Office and Administrative Support Technical Network.
  • Completed ITIL Foundation certification with a focus on process improvements and digital transformation in administrative systems.
  • Completed the Google Workspace Administrator certification, focusing on managing cloud-based office automation platforms.
  • Attended the Workflow Automation Summit, hosted annually in Phoenix, expanding knowledge on cross-departmental collaboration tools and techniques.
  • Member of the Project Management Institute (PMI), with specialization in managing office automation projects and workflow optimization.
  • Served as a regional chapter lead for the CompTIA Association of IT Professionals, focusing on IT automation methodologies.
  • Active in Toastmasters International, focusing on communication and team collaboration in technological environments.
  • Enrolled in the Office Automation and Digital Document Processing course offered by Vantage, completed in 2019.

Certifications

  • Association for Project Management (APM)
  • Microsoft Certified: Power Platform Fundamentals
  • CompTIA IT Fundamentals (ITF+)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA) Collaboration
  • Microsoft Teams Administrator Associate
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Certified Data Center Management Professional (CDCMP)
  • Certified Technology Specialist (CTS) – AVIXA
  • Apple Certified Associate (ACA)

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