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Skills

  • Cross-functional team collaboration
  • Achieving care quality targets
  • Acute and rehabilitative care
  • Records maintenance
  • Health record accuracy
  • Health information systems
  • Care plan supervision
  • Accreditation support
  • Care progress reporting
  • Hospital-to-home transition coordination

Work Experiences

  • Achieved 48% better outcome tracking.
  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.
  • Achieved 72% reduction year-over-year.
  • Collaborated with local psychological services to provide weekly in-house counseling sessions, increasing patient mental health satisfaction scores by 84% points.
  • Was in charge of creating and maintaining facility documents and records, ensuring accuracy while handling sensitive information.
  • Assessed clinical care for transitioning patients.
  • Collaborated with multidisciplinary teams of health professionals to streamline care plans, reducing hospital readmissions by 50%.
  • Collaborated with the patient nutritionist team to enhance meal plans tailored to elder care residents, improving nutrition satisfaction by 48% points.
  • Assessed and coordinated formal clinical care assessments for transitioning patients from hospitals to home care, reducing transitional delays by 20% hours.
  • Championed mental and emotional health initiatives.

Summaries

  • Conflict resolution, records management, and quality assurance are among my specialties.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Well-versed in motivating and retaining employees, as well as building relationships with residents and families and meeting accreditation requirements.
  • Deadline-driven Pharmacy Manager with strong customer service, telephone etiquette, and problem-solving abilities.
  • Senior Care Manager and team leader with 13 years of experience in system settings.
  • With a successful career history spanning more than 15 years, I am confident in my abilities.
  • Quality assurance and vendor management are two areas in which I have experience.
  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • Communicative and team-oriented, with HubSpot expertise.
  • Multilingual and fluent in German and French, with a strong grasp of cultural differences.

Accomplishments

  • Spearheaded the integration of a cloud-based care management system, reducing paperwork processing time by 68% hours per week.
  • Proactively addressed staffing shortages, reducing overtime costs by 48% and ensuring consistent patient care.
  • Designed a peer mentorship program that improved new employee retention by 45% and built stronger team dynamics.
  • Successfully facilitated partnerships with external healthcare providers, increasing facility access to essential medical services by 74% points.
  • Maintained 9% staff retention by fostering a compassionate work environment and offering professional development opportunities.
  • Implemented a data-driven assessment tool that improved the early detection of high-risk patients, reducing adverse health outcomes by 77%.
  • Led the regulatory compliance audit processes for 9 consecutive years, achieving metric certification in 2018.
  • Increased patient intake efficiency by 56% by streamlining the admissions process and reducing wait times.
  • Successfully managed a multidisciplinary team of 16 nurses, social workers, and health aides, enhancing patient care coordination.
  • Developed tailored health plans based on interdisciplinary evaluations, leading to a 53% increase in successful treatment outcomes.

Affiliations

  • Active Member, Gerontological Society of America (GSA)
  • Member, The American Society on Aging (ASA)
  • Active Member, Home Care Association of America (HCAOA) since 2024
  • Completed Leadership Training in Elder Care Advocacy, ServiceNow 2023
  • Continuing Education Courses, Palliative Care and Hospice Education and Training Act (PCHETA) 2019
  • Team Lead, Community-Based Support Services for Senior Populations, Columbus
  • Member, Society for Post-Acute and Long-Term Care Medicine (AMDA)
  • Healthcare Leadership Academy Graduate 2019
  • Member, National Association for Home Care & Hospice (NAHC)
  • Active Member, American Geriatrics Society (AGS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Home Health Aide (CHHA) by North Carolina
  • CompTIA Security+
  • Project Management Professional (PMP) by the Project Management Institute (PMI)
  • Certified Mental Health First Aider by National Council for Mental Wellbeing
  • Certified Dementia Practitioner (CDP) by the National Council of Certified Dementia Practitioners
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified Professional in Aging Services Risk Management (CPASRM) by process

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