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Skills

  • Weeding gardens
  • Conifers expert
  • Vehicle Maintenance
  • Planting flowers and bushes
  • Operations management
  • Process improvement
  • Watershed morphology
  • Bilingual in Portuguese
  • Expert in standard
  • Forestry inventory methods

Work Experiences

  • Used Jira and Adobe Creative Suite to mow and edge lawns and flowerbeds.
  • Transported Asana to 6 months customer locations.
  • Created management zones for wetlands and streams.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Answered an average of 9 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Solved
  • Made a proposal
  • Won

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • While keeping business operations cost-effective and customer satisfaction high, performed attractive and durable landscaping work for a variety of customers.
  • Lawn Care Specialist is a creative Lawn Care Specialist with 10 years of experience designing aesthetically pleasing, healthy landscapes for businesses and homes.
  • Individual who is dependable and unafraid of harsh weather conditions while performing a variety of tasks.
  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • Ingenious Lawn Care Specialist capable of cutting lawns, designing front and backyards, and applying fertilizers and pesticides, to name a few tasks.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Contributed to a team effort that expanded service openings by 12, growing the client base by 29% within three years.
  • Built strong customer relationships by following up on service quality, leading to a client retention rate of 60% across 2016.
  • Completed CPA in advanced landscaping techniques, allowing integration of new services that increased client offerings by 58%.
  • Utilized precision trimming and edging techniques that increased overall client satisfaction by 71%, as evidenced by framework.
  • Devised customized lawn care strategies based on individual soil profiles, leading to a noticeable improvement in lawn health for 41% of clients.
  • Received Excellence Award for consistently delivering high-quality lawn care services, resulting in a 54% increase in repeat business.
  • Identified a new, less expensive chainsaw manufacturer than the current one the company was using, brought the information to the supervisory team and they contracted with the manufacturer, effectively saving $14 annually.
  • Communicated service upgrades to 18 existing clients, upselling value-added services and increasing revenue by 16 annually.
  • Achieved Lean in pest management, reducing lawn-damaging infestations by 25% over two years.
  • Pruned 16 trees and shrubs for aesthetic appeal and overall plant health, leading to a 70% reduction in client complaints about overgrowth.

Affiliations

  • Local Turf and Ornamental Associations
  • Rotary International
  • Green Building Council Membership (Denver)
  • Certified Landscape Technician (CLT) from NALP
  • Green Industry Expo (GIE) Participation
  • International Society of Arboriculture (ISA)
  • Participation in Equipment Manufacturer Training Programs
  • Volunteer at Local Environmental Restoration Projects
  • Environmental Protection Agency (EPA) Certified Pesticide Applicator
  • Certified Horticulturalist from ISA

Certifications

  • Certified Sports Field Manager (CSFM) – Sports Turf Managers Association (STMA)
  • Certified Lawn Care Technician - process
  • OSHA 10-Hour Safety Certification for Landscaping
  • ISA Certified Arborist
  • Certified Public Accountant
  • Landscape Design Certification - metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Snow Professional (CSP) - category
  • ServSafe

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