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Skills

  • Debt management
  • Advanced bookkeeping skills
  • Risk advisory
  • Color correction
  • Standard operating procedure development
  • Corporate tax planning knowledge
  • Data file opening
  • Account reconciliation specialist
  • ERP (Enterprise Resource Planning) software
  • Specialty photo items

Work Experiences

  • Assisted department employees by performing a variety of clerical and administrative duties.
  • Entered interactions, payments, and personal information into customer accounts.
  • Taught management strategies for reducing tax liabilities.
  • Created customized forms and commission documentation to standardize customer orders around accepted business processes.
  • Used framework to apply regulatory and legal standards to processes, resulting in built-in compliance measurements.
  • Calculated owed taxes, prepared tax returns, and ensured timely payment in accordance with IRS guidelines.
  • Worked with vendors and external stakeholders to develop processes that would take advantage of supply chain strengths while also compensating for potential inventory and material shortages.
  • Sought advice.
  • Aided in the creation of vendor contracts for third-party vendors.
  • Identified

Summaries

  • When consistently meeting collections goals, team-oriented with the ability to mentor junior collections associates.
  • Process Developer with 8 years of successful risk assessment and performance reporting experience.
  • Deadline-driven
  • In the initiative industry, I'm ready to take on high-volume operations.
  • Expert
  • Articulate
  • Pragmatic
  • Within program industry organizations, meticulous Process Developer has been successful in revenue generation.
  • Dependable
  • Efficient Process Developer with skills in workflow optimization and client relations.

Accomplishments

  • Increased sales 4% over three years.
  • Improved customer satisfaction rates by 61% after analyzing and refining end-to-end service workflows within procedure.
  • Established and tracked key performance indicators (KPIs) that highlighted underperforming areas, leading to improvement initiatives saving $4.
  • Applied Lean Six Sigma tools to streamline waste management processes that resulted in operational savings of $18 quarterly.
  • Leverage Six Sigma methodologies to detect process flaws, resulting in a 28% scrap rate reduction.
  • Designed end-to-end process documentation for system, ensuring compliance with both internal audits and industry regulations.
  • Created a custom performance metric dashboard using Adobe Creative Suite, streamlining reporting processes and reducing analysis time by 41% per week.
  • Enhanced department efficiency by creating a process repository, standardizing best practices across all teams.
  • Partnered with the IT department to integrate workflow automation tools, boosting task closure rates by 52%.
  • Monitored post-launch performance metrics, identifying key areas for improvement and achieving a 79% improvement in customer experience.

Affiliations

  • National Association of Social Workers
  • Project Management Institute (PMI)
  • Association for Supply Chain Management (ASCM)
  • Lions Club
  • International Society for Business Process Management
  • Association for Computing Machinery
  • International Logistics and Process Mining Association (ILPMA)
  • Global Association for Marketing at Retail (POPAI)
  • International Council for Knowledge Management
  • Lean Six Sigma Certification Network

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Public Accountant (CPA)
  • ISO/IEC 27001 Information Security Certification
  • Certified Lean Practitioner
  • Certified Business Process Improvement Reengineering Specialist
  • Certified Performance Improvement Professional
  • CompTIA Security+
  • Certified Digital Transformation Professional (CDTP)
  • Lean Six Sigma Black Belt

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