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Skills

  • Buyer persona development
  • Contract negotiation
  • Customer Relationship Management (CRM)
  • Time management
  • MS Office
  • Data-driven sales forecasting
  • Customer service
  • Operational improvement
  • Conversion rate optimization
  • Business Development

Work Experiences

  • Increased the team's revenue by over $5 in sales.
  • Transported ServiceNow to several months customer locations.
  • Built and maintained strong client relationships that led to multiple upsells and repeat business, adding $14 in revenue annually.
  • Achieved 39% growth in sales.
  • Achieved this ranking over one year.
  • Assessed client needs.
  • Achieved 70% growth in sales of Workday within 6 months through strategic account management and consultative selling.
  • Closed $11 in net new revenue.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 16 calls per one year to help customers with their questions and concerns.

Summaries

  • Achieved 84% uplift in customer purchases.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of performance reporting and quality assurance as well as data analysis training.
  • Achieved results across Columbus.
  • Boosted close rates by 78%.
  • Aligned Go-to-Market strategies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Digital Sales Representative and outstanding performer in process improvement and risk assessment.
  • Adept at driving brand loyalty.
  • Connect with customers and recommend target offerings to effectively promote products and increase revenue.

Accomplishments

  • Exceeded quarterly sales targets by negotiating key contracts totaling $9 over the past year.
  • Independently managed a $18 client portfolio, retaining 51% of accounts, and increasing renewals by 24%.
  • Spearheaded email marketing initiatives that led to a 27% growth in repeat customer purchases.
  • Implemented A/B testing for promotional strategies, leading to a 74% increase in sales conversion rates.
  • Increased customer engagement on digital platforms by 31% through refined UX optimization in collaboration with the design team.
  • Consistently achieved sales quotas, closing deals worth $17 in cumulative revenue across 14 client accounts.
  • Developed actionable reports through sales analytics tools, forecasting revenue with 71% accuracy for annual planning.
  • Partnered with cross-functional teams (marketing, product, etc.) to improve digital customer journeys, increasing return on ad spend (ROAS) by 49%.
  • Utilized SEO strategies to enhance product visibility, resulting in an organic traffic increase of 21%.
  • Trained colleagues in Salesforce best practices, resulting in a 82% rise in CRM adoption within the team.

Affiliations

  • International Association of Online Sales Professionals
  • Lions Club
  • LinkedIn Sales Navigator Users Group
  • Rotary International
  • Association for Computing Machinery
  • Freemason
  • Global Digital Sales Executives Forum
  • Google Ads Certified Professionals Network ITIL
  • Society for Digital Agencies (SoDA)
  • Society of Human Resource Management

Certifications

  • Pardot Specialist Certification - 2022 - Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Facebook Blueprint Certification - 2015 (Meta for Business)
  • Salesforce Administrator Certification - 2024 - metric
  • Google Certified Professional Cloud Architect
  • Customer Relationship Management (CRM) Certification - 2023 (Salesforce)
  • Professional Certified Marketer (PCM) - Digital Marketing - 2019 (AMA)
  • Salesforce
  • Certified Account Manager (CAM) - 2021 (Strategic Account Management Association)
  • ServSafe

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