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Skills

  • Kennel cleaning and sanitizing methods
  • Daily specials memorization
  • Results-oriented
  • Food running
  • CRM Systems
  • Time management skills
  • POS system operation
  • Business Development
  • Multi-Task Management
  • Team collaboration

Work Experiences

  • Made sure the tables were clean and presentable with tableware, sparkling glassware, silverware, and linens.
  • Planned 11 events, including weddings, reunions, and corporate meetings, across 14 banquet spaces.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Evaluated a 13 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Met 18 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Kept track of cash receipts and deposits to ensure complete accuracy.
  • Arrange dining tables based on the type of event and the expected level of service.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Cashed out customers using cash registers and credit card machines, handling up to $17 in cash per event.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.

Summaries

  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Because of friendliness, prompt service, and improved, consistently received customer satisfaction ratings of 8%.
  • Beverage Attendant is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Upselling 12% of customers resulted in additional earnings for the restaurant and tips for the salesperson.

Accomplishments

  • Assisted in the coordination of beverage delivery schedules, ensuring timely receipt of products and efficient storage to minimize spoilage.
  • Won
  • Managed
  • Documented
  • Recommended
  • Resolved product issue through consumer testing.
  • Solved
  • Assisted in daily bar operation, including accurate cash handling, stocking, and beverage station maintenance.
  • Established
  • Assisted in planning and executing beverage services for large-scale events, contributing to an 15 boost in overall customer satisfaction.

Affiliations

  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Bartender Guild of Austin
  • Beverage Alcohol Resource (BAR) Advanced Certification
  • Jaycees
  • Society for Hospitality and Foodservice Management (SHFM)
  • Event Planners Association (EPA)
  • United States Bartenders’ Guild (USBG)
  • Professional Beverage Service Certification
  • National Restaurant Association (NRA)

Certifications

  • CompTIA Network+
  • Certified Hospitality Beverage Specialist
  • SmartServe Certification Denver
  • Alcoholic Beverage Consulting Certification
  • Wine & Spirit Education Trust (WSET) Level 1 Award in Wines
  • Wine Studies Professional Certificate
  • Responsible Beverage Server Certification framework
  • Certified Public Accountant (CPA)
  • Certified Protection Officer (CPO)
  • Food Handlers Card initiative

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