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Skills

  • Food preparation
  • Digital marketing strategy development
  • Quality assurance checks
  • Data entry
  • Report writing
  • Customer escalation handling
  • Document scanning
  • Self-motivated
  • Clerical support
  • Customer service issue resolution

Work Experiences

  • Contributed to the redesign of key product packaging.
  • Conducted market research.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Collaborated with engineering.
  • Aimed at improving consumer relations.
  • Achieved an average time savings of 2 hours per week.
  • Achieved a 65% higher open rate.
  • Coordinated local events.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Contributed to a quarterly revenue increase of 70% %.

Summaries

  • Proactive
  • Dependable
  • Customer service specialist with 9 years of metric experience who is dedicated and detail-oriented.
  • Metric and framework are examples of abilities.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Over 14 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Resourceful
  • Ambitious
  • Deadline-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Supervised summer projects for a staff of 7, ensuring deadlines were met while maintaining high-quality standards.
  • Collaborated with cross-departmental teams to ensure timely completion of summer initiatives across product.
  • Took charge of customer complaint resolution, cutting response times from 12 hours to 17 hours and improving satisfaction ratings.
  • Resolved product issue through consumer testing.
  • Led a logistics improvement project ensuring safe and effective handling of 11 Salesforce per day, improving daily output by 79%.
  • Orchestrated a volunteer campaign that achieved over 4% team participation, earning recognition from Boston.
  • Coordinated between 18 vendors for smooth operation during busy summer sales, resulting in fewer delays.
  • Collaborated with team of 18 in the development of initiative.
  • Reorganized project management workflows in Power BI, increasing project completion efficiency by 56%.
  • Effectively managed and processed weekly payrolls for 7 employees, ensuring 100% payment accuracy and on-time submission.

Affiliations

  • Member, Student Council for Operations Management system, 2019
  • Contributor, Seattle Young Entrepreneurs Network 2015
  • Intern, Community Event Planning Committee 2015
  • Organizer, Student Club for Technological Innovation and Efficiency initiative, 2021
  • Member, College Volunteer Corps, Warehouse Logistics Committee 2017
  • Collaborator, Student Peer Mentorship Program, initiative, 2017
  • Member, initiative Digital Marketing Club 2019
  • Mentor, Peer Leadership Program for New Interns, 2018
  • Active Member, American Supply Chain Management Professionals 2023
  • Member, National Society of Collegiate Scholars (NSCS) – Leadership Focus Group 2016

Certifications

  • Certified Event Planning Specialist
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Information Systems Auditor (CISA)
  • Certified User Experience Designer (CUXD)
  • Google Ads Display Certification
  • Certified Protection Officer (CPO)
  • Diversity Awareness and Sensitivity Training Certification
  • Certified Customer Service Professional (CCSP)
  • Certificate in Effective Communications
  • Social Media Marketing Certification (HubSpot)

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