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Skills

  • Process equipment
  • Customer service
  • Time management
  • Credit and collections
  • Policy and procedure modification
  • Strategic planning
  • Scheduling
  • First Aid/CPR
  • Budgets
  • Relationship development

Work Experiences

  • Achieved a 61% decrease in customer complaints.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Built relationships with key external stakeholders.
  • Achieved results within first 17 months.
  • Audited the billing system.
  • Achieved zero interruptions in revenue flow.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Achieved a 60% savings in disputed invoices.
  • Assisted in the successful recovery of over $12 in overdue accounts through strategic collections intervention.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Accomplished Billing Team Lead with 9+ years of experience managing diverse billing operations, improving accuracy in over 11 billing records during a company-wide transition, and reducing reconciliation times by 44% hours.
  • Achieved an 11% boost in international collections.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Miscellaneous administrative office management, related regulatory guidelines, and vendor management certified ITIL and Billing Team Lead.
  • Achieved a 45% efficiency increase.
  • Billing Team Lead is a multi-talented Billing Team Lead who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Facilitated the transition from paper invoices to a fully digital automated billing system that improved efficiency and cut processing times by 23%.
  • Collaborated with team of 18 in the development of initiative.
  • Resolved product issue through consumer testing.
  • Revised team procedures to improve billing process handling time, reducing customer complaint resolution times by 15 business days.
  • Collaborated with cross-functional teams including Sales, Operations, and Finance to reconcile complex billings, resulting in reduced customer churn by 79%.
  • Oversaw a billing team of 6 members, reducing payment backlog by 28% in two years.
  • Engaged in monthly meetings with stakeholders to address unresolved billing disputes and expedite resolutions, directly impacting customer satisfaction by 59% points.
  • Led a special project to integrate automated payment reminders, increasing customer payment response rates by 28%.
  • Managed internal audits for the billing department that resulted in a 9-year streak of zero compliance infractions.
  • Led the effort to solve backlog issues in accounts receivable, reducing overdue receivables by $11 within one year.

Affiliations

  • B.A. in Business Administration with a focus on Health Management, system (2023)
  • Strategic Faculty Advisory Group for Health Information Systems at Beacon Labs
  • American Academy of Professional Coders (AAPC)
  • National Association of Social Workers
  • National Association of Hospital Revenue Integrity (2022)
  • Freemason
  • Certified Professional Biller (CPB) through AAPC
  • Certified Medical Reimbursement Specialist (CMRS) through the American Medical Billing Association
  • Certified Scrum Master (CSM) for process improvements (2017)
  • Healthcare Collections Leadership Committee, Northwind

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Accounts Receivable Professional (CARP) - Institute of Financial Operations (IFO)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Revenue Cycle Professional (CRCP) – Meridian
  • NetSuite Administrator Certification - Lakeside Partners

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