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Skills

  • Team management
  • Cross-functional team leadership
  • Supervision
  • Vendor relationship management
  • Organization
  • Team Leadership
  • Data-driven decision making
  • Client relationship management
  • Operational improvement
  • Fundraising expertise

Work Experiences

  • Achieved a 72% improvement in campaign effectiveness.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Captured $6 in new revenue streams.
  • Accelerated deployment of personalized client solutions.
  • Collaborated with sales teams on product development initiatives.
  • Created a high-impact client feedback program.
  • Achieved a 46% margin improvement.
  • Contributed to a $10 annual revenue boost.
  • Created and rolled out a high-impact client feedback program, achieving a 36% increase in Net Promoter Score (NPS) within 18 months.
  • Created solutions to reduce operational costs.

Summaries

  • Accomplished in revitalizing underperforming accounts, delivering a 42% increase in repeat business within 3 months of implementing targeted growth strategies.
  • Achieved results over a span of 4 quarters.
  • Achieved results across 13 regions.
  • Achieved results within 11 months.
  • Achieved a 26% improvement in account retention.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved 28% margin improvement.
  • Adept at managing Fortune 8 accounts.
  • Accomplished Senior Client Director with a history of orchestrating global operations, securing $8 in new business through innovative client-centric approaches.

Accomplishments

  • Led 18 global client workshops to align on business objectives, achieving a collective revenue increase of $12 through collaborative planning.
  • Coached and mentored a team of 2 client success managers to continually meet client KPIs, increasing team productivity by 61%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented performance metrics across client success teams, which resulted in a 68% boost in SLA performance.
  • Partnered with stakeholder groups to implement end-to-end client solutions, leading to 41% improvement in service delivery satisfaction scores.
  • Transformed client feedback processes, resulting in a 81% uplift in the Net Promoter Score (NPS) within 14 months.
  • Consistently increased client renewal rates by developing tailored customer success plans that resulted in a 52% improvement in client satisfaction scores.
  • Resolved product issue through consumer testing.
  • Consistently met or exceeded client revenue goals, leading to the achievement of 17 consecutive quarterly sales targets.
  • Guided the successful transition of 10-client accounts to cloud-based platforms, enhancing scalability and reducing overall operational costs by 81%.

Affiliations

  • National Sales Network (NSN)
  • Customer Experience Management Association
  • Global Leadership Roundtable for Revenue Growth
  • International Coalition for C-Suite Sales Leaders
  • Association of Strategic Business Advisors
  • Association for Corporate Growth (ACG)
  • Sales Executive Roundtable Network
  • Harvard Alumni Network for Business Leaders
  • Jaycees
  • Chief Revenue Officer (CRO) Global Network

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Sales Leadership Professional (CSLP)
  • Cisco Certified Network Associate (CCNA)
  • Professional in Business Development (PBD) Certified
  • First Aid/CPR Certified
  • Executive Leadership Coaching Certification - Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Global Business Professional (CGBP)
  • ITIL 4 Foundation Certification - Meridian
  • SHRM Certified Professional (SHRM-CP)

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