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Skills

  • Team building
  • High-rise building security
  • Emergency response time optimization
  • Network troubleshooting for security systems
  • Relationship development
  • Biometric system integration
  • IP video surveillance systems
  • Documentation of system processes and protocols
  • Client need assessment
  • AJAX

Work Experiences

  • Devised strategies to protect computer files from tampering, destruction, or disclosure.
  • Looked for industry trends on social media and through online sources.
  • Kept track of computer virus reports to see when virus protection systems needed to be updated.
  • Achieved completion 79% ahead of deadlines.
  • Conducted thorough post-installation inspections.
  • Delivered 24/7 technical support for 13 high-priority clients, consistently maintaining a 72% satisfaction rate in customer service surveys.
  • Contributed to client satisfaction ratings rising by 46% in 2015.
  • Achieved reduction during 6 months.
  • Decreased unauthorized exits by 82%.
  • Decreased attempted break-ins at client locations by 52%.

Summaries

  • Achieved seamless integration within 18 months.
  • Achieved a 46% increase in customer safety.
  • Achieved a 27% improvement in uptime.
  • Achieved a 47% reduction in unauthorized access incidents.
  • 18 years of progressive experience in the Law Enforcement and Security industry as a computer security professional.
  • Achieved a 24% increase in tenant and customer safety through tailored installations of access control and surveillance systems in 17 commercial buildings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 70% increase in tenant safety.
  • Quality assurance and performance reporting expert with a track record of providing exceptional risk management support.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Deployed state-of-the-art intercom systems across program facility, facilitating safer and faster communication during emergencies.
  • Integrated biometric access controls into critical areas, reducing unauthorized entry attempts by 38%.
  • Implemented emergency notification systems for category company, reducing response time to critical incidents by 62%.
  • Developed training materials and led hands-on security system training sessions for 2 employees, improving usage proficiency by 76%.
  • Installed integrated building access systems for framework facility, enhancing security layers and improving user access tracking by 32%.
  • Reduced maintenance costs by 69% per year through proactive system assessments and preventive maintenance strategies.
  • Identified and resolved initiative technical issues during system installation, resulting in a 52% reduction in post-installation support tickets.
  • Established proactive maintenance schedules that led to a 80% reduction in unplanned system outages in 2015.
  • Resolved product issue through consumer testing.
  • Completed 5 successful installations of intrusion detection systems within category facilities, reducing false alarms by 54%.

Affiliations

  • Assistance with instructional program through the National Center for Spectator Sports Safety and Security (NCS4)
  • American Society of Safety Professionals
  • Local chapter member of the Alliance for Systems Safety and Security
  • American Marketing Association
  • Active Member of the Infrastructure Security Partnership (TISP)
  • Completed courses with the International Foundation for Protection Officers (IFPO)
  • National Electronic Security Association (NESA) Member – Region the Midwest
  • Security Systems Engineer Certification from the National Training School (NTS)
  • Affiliated with National Training School (NTS) for Alarm System Certification
  • Certifications from Security Industry Association (SIA) Educational Programs

Certifications

  • CompTIA Security+
  • CompTIA Network+
  • Axis Communications Academy Certified Professional
  • Certified Wireless Network Administrator (CWNA)
  • Apple Certified Associate (ACA)
  • Genetec Security Center Unified Platform Certification
  • Advanced Intrusion Detection Systems (IDS) Certification
  • NAPCO Security Technologies Certification
  • Cybersecurity Fundamentals for Security Technicians
  • Certified Protection Professional (CPP)

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