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Skills

  • Ensuring adherence to installation codes
  • IP video surveillance systems
  • Business operations
  • Organization
  • Preventative maintenance for security equipment
  • Microsoft Hyper-V Server
  • Team management
  • Documentation of system processes and protocols
  • Relationship development
  • Supervision

Work Experiences

  • Achieved completion 79% ahead of deadlines.
  • Delivered 24/7 technical support for 18 high-priority clients.
  • Achieved a 23% reduction in false alarms.
  • Completed Six Sigma.
  • Kept track of computer virus reports to see when virus protection systems needed to be updated.
  • Looked for industry trends on social media and through online sources.
  • Achieved client satisfaction ratings of 42% or higher.
  • Had an excellent attendance record and was always on time for work.
  • Applied changes on method.
  • Collaborated with building management.

Summaries

  • Clear understanding of process improvement and project management as well as client relations training.
  • Achieved a 47% reduction in unauthorized access incidents.
  • Achieved a 76% increase in building security response times within system emergency situations using tailored monitoring systems for program properties.
  • Achieved improvements in 2016.
  • Achieved a 31% improvement in real-time system response.
  • OSHA and OSHA certified.
  • Achieved a 46% increase in customer safety.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.
  • Achieved a 24% increase in tenant and customer safety through tailored installations of access control and surveillance systems in 17 commercial buildings.
  • Aligned systems with regulations.

Accomplishments

  • Managed hardware and software upgrades for 10 surveillance systems, decreasing response time to incidents by 52%.
  • Identified and resolved initiative technical issues during system installation, resulting in a 52% reduction in post-installation support tickets.
  • Established proactive maintenance schedules that led to a 80% reduction in unplanned system outages in 2015.
  • Conducted site assessments for 7 client locations to determine security vulnerabilities and present a customized solution, improving security coverage by 31%.
  • Leveraged remote-access capabilities to troubleshoot and monitor security systems across multiple sites, decreasing service response time by 83%.
  • Implemented cloud-based surveillance storage solutions for 12 sites, enabling remote access to footage and improving data security by 69%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced maintenance costs by 69% per year through proactive system assessments and preventive maintenance strategies.
  • Developed training materials and led hands-on security system training sessions for 2 employees, improving usage proficiency by 76%.
  • Collaborated with marketing to meet installation deadlines, improving project throughput by 47% without compromising system integrity.

Affiliations

  • Professional Affiliate of the Security Consultants' Council at ASIS International
  • Member of the National Burglar and Fire Alarm Association (NBFAA)
  • Assistance with instructional program through the National Center for Spectator Sports Safety and Security (NCS4)
  • Local chapter member of the Alliance for Systems Safety and Security
  • Jaycees
  • Membership with the National Institute for Certification in Engineering Technologies (NICET) - Level 14 Fire Alarm Systems
  • Freemason
  • National Association of Social Workers
  • International Association for Healthcare Security & Safety (IAHSS)
  • Association for Computing Machinery

Certifications

  • Project Management Professional (PMP)
  • IP Video Surveillance and Access Control Certification
  • CompTIA A+ Technician
  • Axis Communications Academy Certified Professional
  • Advanced Video Surveillance Integration Certification
  • Honeywell Security Systems Certified Installer
  • Google Certified Professional Cloud Architect
  • Certified Alarm Technician (CAT)
  • Advanced Intrusion Detection Systems (IDS) Certification
  • CompTIA Network+

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