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Skills

  • Problem-solving
  • Business Administration
  • Bilingual in Portuguese
  • Bookkeeping
  • Budgets
  • Excellent communication
  • Internal auditing
  • Operations management
  • Results-oriented
  • Weekly Payroll

Work Experiences

  • Organized category meetings for 9 Director of Front Offices and coordinated the availability of conference rooms for attendees every 18 months.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed 7 employees' bi-weekly payroll.
  • Organized corporate and office conferences for company employees and guests.
  • Restructured installation processes and staff teams, resulting in a 14% increase in productivity.
  • Used regular correspondence and scheduled follow-up to communicate corporate objectives to all divisions.
  • Interviewed and hired talented professionals who added value to the department by bringing expertise in team leadership.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Achieved 85% occupancy consistency in off-peak months.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.

Summaries

  • Clear understanding of vendor management and quality assurance as well as budget management training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Among his accomplishments is the creation of a initiative app for use in the process industry.
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Asana expert with database management experience.
  • Director of Front Office is a multi-talented Director of Front Office who is consistently rewarded for planning and operational improvements.
  • Motivated Director of Front Office with experience managing large-scale projects, including budgeting and administration.
  • Miscellaneous administrative office management, related regulatory guidelines, and strategic planning certified PMP and Director of Front Office.

Accomplishments

  • Collaborated with marketing and sales to introduce special reservation packages, increasing revenue by 64% during the off-peak season.
  • Ensured
  • Solved
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Streamlined
  • Resolved product issue through consumer testing.
  • Managed
  • Established
  • Integrated
  • Won

Affiliations

  • Society of Human Resource Management
  • National Association of Hospitality and Tourism Professionals (NAHTP)
  • Society for Human Resource Management (SHRM) - Hospitality Division
  • National Concierge Association (NCA)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Toastmasters
  • Global Association for the Hospitality and Technology Industry (GAHTI)
  • Institute of Hospitality Membership
  • American Society of Safety Professionals
  • Society of Women Engineers

Certifications

  • Advanced Hotel Front Office Management Certification - Northwind, 2024
  • Leadership in Front Office Operations Certificate - initiative, 2017
  • CompTIA Security+
  • Crisis Management & Guest Conflict Resolution Certification - Lakeside Partners
  • Certified Hospitality Revenue Manager (CHRM) – Cedar Works
  • Hospitality Leadership Certification - standard
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Public Accountant

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