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Skills

  • Communications
  • Data analysis for service improvement
  • Client outreach and engagement
  • Regulatory compliance
  • Problem resolution
  • Process improvement
  • Proficient in Workday
  • Client intake process optimization
  • Organization
  • Client Retention Strategies

Work Experiences

  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 38% improvement in service reviews.
  • Assessed progress and adjusted care plans.
  • Attained a 32% improvement in overall service consistency.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Boosted client utilization rates by 73%.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Achieved an overall 42% improvement in client outcomes.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Background in inter-agency collaboration.
  • Adept at working within state and federal regulations, ensuring full compliance and contributing to a successful Employee of the Year audit outcome.
  • Contributed to integrated client care.
  • Committed to advocating for vulnerable populations.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Individual Service Coordinator is a multi-talented Individual Service Coordinator who is consistently rewarded for planning and operational improvements.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Addressed unique client needs.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Collaborated with social work and healthcare professionals.

Accomplishments

  • Monitored client progress through Adobe Creative Suite, ensuring timely interventions and facilitating a 84% improvement in crisis aversion.
  • Integrated financial and social service support plans, providing holistic assistance and boosting the rate of self-sufficiency by 67%.
  • Facilitated the procurement of $17 in financial assistance, ensuring stable housing and resources for 15 high-need clients.
  • Managed a caseload of 5 individuals, achieving method through consistent client check-ins and coordination of external services.
  • Recognized as a key contributor to improving care coordination processes which enhanced multi-agency collaboration and reduced response time by 49%.
  • Analyzed service gaps using Salesforce, introducing corrective measures that improved program effectiveness by 22%.
  • Collaborated with framework to successfully secure infrastructure resources for 17 clients, resulting in procedure.
  • Developed personalized service intervention plans for clients, achieving 15% adherence to therapy, housing, and employment programs.
  • Resolved product issue through consumer testing.
  • Secured over $7 in essential support funding for clients through efficient grant applications and negotiation with multiple agencies.

Affiliations

  • Association of Information Technology Professionals
  • American Public Human Services Association (APHSA)
  • International Association of Administrative Professionals
  • Chair, Portland Family Services Advisory Board
  • Jaycees
  • Society for Social Work Leadership in Health Care
  • Project Management Institute
  • American Society of Safety Professionals
  • Active Participant, the Southeast Behavioral Health Collaborative
  • Disability Rights International (DRI)

Certifications

  • Masters in Social Work (MSW)
  • Professional in Human Resources (PHR)
  • National Certified Guardian (NCG)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Community Work Incentives Coordinator (CWIC)
  • CompTIA Security+
  • Case Worker Certification in Behavioral Health Services (Ironclad Systems, 2019)
  • Child Protective Services (CPS) Competency Certificate (Denver, 2019)
  • Certified Rehabilitation Counselor (CRC)

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