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Skills

  • Blocking and increasing appointment slot utilization
  • Electronic Health Record (EHR) management
  • Bilingual patient communication French
  • Follow-up and patient case management
  • Communications
  • Automation of appointment reminders (email, phone, SMS)
  • Detailed-oriented appointment tracking
  • Process coding understanding
  • Process improvement
  • Medical insurance

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Boosted satisfaction scores by 31% points.
  • Addressed issues over three years.
  • Collaborated with IT to automate appointment rescheduling.
  • Assisted in coordination of in-hospital procedures.
  • Achieved 64% improvement in patient adherence.
  • Contributed to Outstanding Service Award recognition in 2023.
  • Collaborated closely with clinical and administrative staff to troubleshoot real-time scheduling conflicts, reducing appointment delays by 19%.
  • Communicated appointment availability to referring physicians.

Summaries

  • Dedicated to learning, growing, and succeeding in Legal.
  • Compassionate Appointment Coordinator with a strong track record of swiftly resolving patient complaints, improving overall satisfaction by 82% within one year.
  • Boosted satisfaction scores by 43% points.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Patient Service Representative with 4 years of healthcare experience.
  • Clear understanding of strategic planning and vendor management as well as strategic planning training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Within Legal, senior Patient Appointment Coordinator and outstanding performer in risk assessment and performance reporting.
  • Achieved positive feedback.
  • Analytical with a strong record of patient satisfaction.

Accomplishments

  • Created a tracking system for post-appointment feedback, using insights to improve scheduling procedures and bolstering patient satisfaction by 36%.
  • Directed the launch of an online scheduling portal, increasing self-scheduled appointments by 59% while reducing administrative overhead.
  • Developed an automated appointment reminder process, resulting in a 60% reduction in patient no-shows within two years.
  • Automated appointment confirmation and reminder system via SMS, email, and phone calls, improving patient show rate by 28%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and implemented a patient follow-up process, achieving a 38% closure rate on pending referrals within one year.
  • Coordinated provider availability and patient schedules, optimizing appointment times across 18 medical professionals, ensuring availability for 9 patients weekly.
  • Managed high patient volumes effectively, scheduling up to 15 appointments per day at a busy multidisciplinary clinic.
  • Designed a patient intake workflow for high-demand days, reducing appointment delays and improving same-day patient handling by 61%.
  • Monitored and updated medical provider schedules daily, ensuring consistent appointment availability and reducing overbooked slots by 80%.

Affiliations

  • National Association of Healthcare Access Management (NAHAM)
  • American Medical Informatics Association
  • Patient Experience Institute (PXI)
  • American Society of Safety Professionals
  • Association of Healthcare Administrative Professionals (AHCAP)
  • National Council on Patient Information and Education (NCPIE)
  • Association for Computing Machinery
  • International Council of Nurses
  • American Academy of Professional Coders (AAPC)
  • American Health Information Management Association (AHIMA)

Certifications

  • Medical Office Software Proficiency Certification - ServiceNow
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Healthcare Scheduling and Registration Technician (CHSRT) - Summit Group
  • HIPAA Awareness Training for Healthcare Providers - Summit Group
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Health Information Technology (HIT) Certification – Harbor & Co.
  • Electronic Health Records Specialist Certification (CEHRS) - Meridian
  • Salesforce

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