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Skills

  • Community outreach
  • Problem resolution
  • Adaptive learning module creation
  • Facilitation of interactive learning sessions
  • Data analysis
  • First Aid/CPR
  • Process improvement
  • Regulatory compliance
  • Team management
  • MS Office

Work Experiences

  • Adjusted instructional techniques.
  • Assisted with the transition to e-learning platforms at Brightline, which led to a 25% increase in remote participant engagement.
  • Had an excellent attendance record and was always on time for work.
  • Adapted content to accommodate different learning styles.
  • Chaired weekly staff development workshops.
  • Achieved results within the first three years.
  • Transported Tableau to 6 months customer locations.
  • Kept an eye on field trips and special events to ensure their safety and increase attendance.
  • Achieved a 32% higher test pass rate.
  • Achieved a 3-year high in peer collaboration feedback.

Summaries

  • Desire a position with room for advancement in a dynamic, fast-paced environment.
  • Learning Facilitator with 6 years of successful cross-functional collaboration and client relations experience.
  • Consistently reduced technical issues by 73%.
  • Adept at embedding real-world scenarios into training materials.
  • Boosted learner engagement.
  • Aligned training with company objectives.
  • Achieved completion rate increases of 71%.
  • Contributed to learner success.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Within Education and Training, senior Learning Facilitator and outstanding performer in workflow optimization and process improvement.

Accomplishments

  • Developed and facilitated conflict-resolution training programs, which led to a 21% increase in harmonious team performance outcomes.
  • Reduced training material development time by 58% through the effective use of HubSpot, enabling faster deployment of new courses.
  • Designed and implemented custom lesson plans based on learner assessments, resulting in a 27% increase in participant satisfaction scores.
  • Documented and resolved initiative which led to metric.
  • Incorporated active listening techniques into instruction, resulting in a 72% improvement in learner participation rates.
  • Redesigned educational workshops to improve engagement and received a Innovation Award for innovation in 2018.
  • Trained 11 managers in leadership competencies using active learning techniques, resulting in a 42% improvement in leadership effectiveness.
  • Trained 11 new facilitators on adaptive teaching techniques, contributing to a 22% improvement in trainer performance evaluations.
  • Increased participant skills mastery by 70% by introducing performance-based assessments into the training program.
  • Collaborated with team of 7 in the development of procedure.

Affiliations

  • Society of Women Engineers
  • American Society for Training & Development (ASTD) Certification Holder
  • Member of the International Association of Facilitators (IAF)
  • Association of Information Technology Professionals
  • Developer and advocate for flipped classroom approach through initiative
  • Project Management Institute
  • Member of Performance Improvement SIG from ATD
  • Cultural Awareness Ambassador, 2020, Harbor & Co.
  • Recognized contributor to the Learning Development & Retention Leadership Group
  • Participated in global Learning Impact Leadership Circle, 2022

Certifications

  • Certification in Group Dynamics and Team Collaboration
  • CompTIA Security+
  • Certified Professional in Learning and Performance (CPLP) - ATD
  • Emotional Intelligence in Education Certificate
  • Instructional Design Certificate category, 2023
  • Technology-Enhanced Learning (TEL) Certification
  • Flipped Classroom Certification Beacon Labs, Microsoft Excel, 2017
  • ServSafe
  • CompTIA A+ Technician
  • CompTIA Network+

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