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Skills

  • Client assessment and analysis
  • Data Management
  • Criminal law knowledge
  • 12-Steps program familiarity
  • User interface understanding
  • Product testing
  • Budgeting and finance
  • Extremely organized
  • Intake procedures
  • Report writing

Work Experiences

  • Attended court hearings and presented reports and recommendations as a court liaison.
  • Pre-sentence investigations were conducted by conducting in-depth research and compiling police reports.
  • Transported ServiceNow to the past year customer locations.
  • Achieved a 30% reduction in behavioral incidents.
  • Achieved 80% success rate in safety compliance.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Adaptable and focused, with a strong desire to succeed.
  • Knowledgable in a variety of design and testing methodologies.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Juvenile Correctional Officer with 6 years of successful performance reporting and workflow optimization experience.
  • Top-producing salesperson and industry expert in Law Enforcement and Security.
  • 10 years of experience.
  • Program are well-understood.
  • Achieved a 70% increase in program completion rates in 2017.
  • Within Law Enforcement and Security, senior Juvenile Correctional Officer and outstanding performer in stakeholder engagement and cross-functional collaboration.

Accomplishments

  • Business Development: Initiated two key partnerships which resulted in system revenue growth.
  • Developed and maintained communication with local community service organizations to secure volunteer opportunities for youth involved in restorative justice activities.
  • Improved
  • Researched
  • Administered conflict resolution workshops, improving engagement from detainees and reducing peer conflicts by 61%.
  • Integrated
  • Collaborated with local educational institutions and vocational training programs to ensure youth have access to essential learning resources, improving re-entry preparedness.
  • Collaborated with team of 4 in the development of standard.
  • Recommended
  • Proposed

Affiliations

  • Association for Conflict Resolution (ACR)
  • Society of Human Resource Management
  • International Association of Correctional Training Personnel (IACTP)
  • Toastmasters
  • American Jail Association (AJA)
  • Alliance for Juvenile Justice Reform
  • Coalition for Juvenile Justice (CJJ)
  • Corrections Accreditation Managers’ Association (CAMA)
  • Freemason
  • National Association of Social Workers

Certifications

  • CompTIA Security+
  • Certified Correctional Health Professional (CCHP) - National Commission on Correctional Health Care (NCCHC)
  • Certified Public Accountant
  • Detention and Facility Security Management Certification - Beacon Labs
  • Anger Management Techniques in Correctional Settings - Vantage
  • Basic Peace Officer Certification - procedure
  • Certified Protection Officer (CPO)
  • Certified Public Accountant (CPA)
  • Multicultural Competence in Juvenile Corrections - Vantage
  • Adolescent Behavioral Development Certification - Harbor & Co.

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