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Skills

  • Lead development
  • Operations management
  • Customer service
  • Computer literate
  • Piano lessons
  • High-volume dining
  • Multi-Task Management
  • Financial records and processing
  • Creative problem solving
  • File/records maintenance

Work Experiences

  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Automated routine server patch management, reducing maintenance windows and improving system security.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Completed a multi-site WAN upgrade ahead of schedule.
  • Created and enforced cybersecurity policies that resulted in 83% reduction in security breaches over 2023 period.
  • Adhered to budget constraints.
  • Created multi-threaded admin web applications based on standard.
  • Was in charge of the development and implementation of project management, client relations, and team leadership improvements.
  • Contributed to mergers and acquisitions initiatives.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Achieved user satisfaction.
  • Motivated System Manager with experience managing large-scale projects, including budgeting and administration.
  • Achieved 73% improvement in time-to-market.
  • Committed to ensuring regulatory compliance.
  • Completed audits aligned with program.
  • Intelligent Information Technology Manager with 4 years of IT management experience, including infrastructure, application support, and security services oversight.
  • Adept in leading disaster recovery planning efforts.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Increased sales 9% over two years.
  • Optimized cloud usage patterns through strategic capacity planning, resulting in a 43% cost reduction on initiative.
  • Reduced incident response times by 78% through implementation of a centralized logging system on ServiceNow.
  • Implemented a centralized monitoring tool, decreasing system downtime by 38% with real-time insights into infrastructure performance.
  • Successfully migrated on-premises workloads to category, reducing infrastructure costs by 28% and improving scalability.
  • Reduced system maintenance costs by $11 annually through cloud resource optimization and introducing automation processes.
  • Managed a team of 6 IT professionals overseeing the 24/7 operation of cloud-based infrastructure across Phoenix.
  • Partnered with external vendors to integrate HubSpot, delivering the solution on time and under budget while improving overall business performance.
  • Collaborated with data engineering teams to design and automate backup solutions, reducing data recovery time by 82%.
  • Led efforts on hybrid cloud solutions, balancing between framework and on-prem for improved performance and cost-efficiency.

Affiliations

  • Member of the Cloud Security Alliance (CSA) since 2024
  • Certified member of Microsoft Virtualization and Cloud Users Group, 2017
  • Member of the itSMF USA, focusing on service management trends and technologies
  • Completed SANS GIAC Security Essentials Certification (GSEC) in 2023
  • Involved with Project Management Institute (PMI) as a PMP credential holder
  • Member of the International Society of Automation (ISA), specializing in cybersecurity standards
  • Affiliated with the International Information Systems Security Certification Consortium (ISC2)
  • Recognized by the Cloud Native Computing Foundation (CNCF) for advanced Kubernetes expertise
  • Trainer for Certified Information Security Manager (CISM) programs
  • Participant in the Certified Kubernetes Administrator (CKA) program, 2023

Certifications

  • Certified System Administrator (CSA) by ServiceNow
  • Association for Project Management (APM)
  • Certified Hyperledger Fabric Administrator from Linux Foundation
  • Certificate in Data Center Operations Management Summit Group
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Technology Manager (CTM) from AAMI
  • Microsoft Certified: Identity and Access Administrator Associate
  • CompTIA Network+ Certification from CompTIA
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • Cisco Certified Network Professional (CCNP) - Enterprise

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