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Skills

  • Payment collection
  • Problem resolution
  • Baggage assistance
  • Organization
  • Budgeting and financial oversight for projects
  • Business operations
  • Staff training and development
  • Project organization
  • Development of themed tours for special exhibits
  • MS Office

Work Experiences

  • Acted as a liaison between museum leadership and visitors, relaying feedback that led to a 41% increase in visitor retention.
  • Achieved a 22% decrease in visitor complaints.
  • Collaborated with marketing to create promotional materials.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Contributed to a 76% rise in student engagement.
  • Contributed to a 46% increase in return visits.
  • Answered 7 calls per one year to help customers with their questions and concerns.
  • Collaborated with marketing to create promotional materials for a traveling exhibit, boosting attendance by 56% in 2021.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Presentation skills are excellent, and she is a true go-getter.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Accomplished public speaker.
  • Achieved recognition for museum exhibits.
  • Achieved 5 new museum memberships in 2022.
  • Aided the development of authentic museum exhibits.
  • Clear understanding of strategic planning and stakeholder engagement as well as team leadership training.
  • Achieved a measurable attendance boost of 56%.
  • Broadened the museum’s cultural accessibility.
  • Boosts overall museum ratings.

Accomplishments

  • Documented and resolved procedure which led to process.
  • Guided visitors through interactive exhibits designed to engage diverse learning styles, resulting in 39% increased time spent per exhibit.
  • Effectively promoted museum membership drives that led to a 24% increase in new memberships.
  • Regularly met with museum leadership to deliver visitor feedback reports, leading to actionable improvements in museum operations.
  • Collaborated with curators and exhibit designers to create immersive educational experiences, leading to a 31% increase in visitor engagement.
  • Executed daily interpretive programs for groups of 11 to ensure alignment with the museum’s educational mission.
  • Led the redesign of museum maps and guides in process, reducing visitor confusion and enhancing user experience by 85%.
  • Increased gift shop revenue by 81% through tour-driven promotion of museum-branded products.
  • Resolved product issue through consumer testing.
  • Developed hands-on activity stations for children's groups, improving engagement among younger visitors and leading to 20% more family visits.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Visitor Studies Association (VSA)
  • American Philosophical Society Museum Fellowship
  • Interpret Europe: European Association for Heritage Interpretation
  • Association of Living History, Farm, and Agricultural Museums (ALHFAM)
  • Society of Human Resource Management
  • Smithsonian Affiliations
  • Council for Museum Anthropology (CMA) under the American Anthropological Association
  • North American Reciprocal Museum Association (NARM)
  • Association of Midwest Museums (AMM)

Certifications

  • Apple Certified Associate (ACA)
  • Docent Training Program Certification - process
  • Certified Public Accountant (CPA)
  • Advanced First Aid/CPR Certification - American Red Cross
  • Exhibit Planning and Design Certificate - standard
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certificate in Nonprofit Leadership - standard
  • Certified Translator - standard, category

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