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Skills

  • External provider coordination
  • Appointment setting
  • Conflict resolution
  • Operational improvement
  • Team building
  • Organization
  • Accounting familiarity
  • Attention retention strategies
  • 15 WPM typing speed
  • Behavior intervention strategies

Work Experiences

  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Collaborated with occupational therapists.
  • Collaborated with speech therapists.
  • Addressed the developmental needs of children.
  • Collaborated with psychologists.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Collaborated with specialists.
  • Awarded in 2022.

Summaries

  • A strong advocate for the importance of collaborative curriculum planning, working closely with program leaders to deliver a Employee of the Year-winning educational program in 2015.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at coordinating with speech therapists.
  • For framework business objectives, outgoing and efficient Child Development Program Assistant versed in stakeholder engagement.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Adept at coordinating with occupational therapists.
  • Adept at coordinating with speech and occupational therapists to meet the developmental needs of children, ensuring comprehensive care and support across disciplines.
  • Within Miscellaneous, senior Child Development Program Assistant and outstanding performer in workflow optimization and process improvement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Built strong parent-teacher communication channels, which contributed to a 76% improvement in parent satisfaction metrics.
  • Ensured compliance with child development and health regulations, resulting in 5 consecutive years with no non-compliance reports.
  • Participated in 7 professional development workshops, leading to immediate improvements in classroom engagement and adjustment strategies.
  • Regularly updated developmental progress reports and communicated findings, ensuring that 67% of caregivers remained fully informed and engaged.
  • Initiated and maintained a daily feedback loop between staff and parents, increasing parent satisfaction survey scores by 74%.
  • Documented and resolved procedure which led to process.
  • Provided mentorship to 15 junior staff during child development training, resulting in enhanced team integration and skill development.
  • Led group activities during community family days, increasing participation by 18% and positively impacting community engagement.
  • Successfully reduced classroom disruptions by implementing early behavioral intervention techniques, lowering behavior issues by 32%.
  • Monitored children’s developmental progress and presented findings in 10 parent-teacher conferences, directly aiding in developmental planning.

Affiliations

  • Family Child Care Association in Raleigh
  • Association of Information Technology Professionals
  • National Head Start Association (NHSA)
  • Positive Discipline Association - Certified Parent Educator
  • International Literacy Association (ILA)
  • American Montessori Society (AMS)
  • Jaycees
  • Society for Research in Child Development (SRCD)
  • Project Management Institute
  • Professional Development Participant at method - Early Childhood Development Focus

Certifications

  • Social-Emotional Learning Specialist Certification (SEL)
  • Safe Infant Sleep Certification
  • Child Development Associate (CDA) Credential
  • Infant Mental Health Endorsement (IMHE) - Level I
  • Google Certified Professional Cloud Architect
  • Teaching Pyramid Observation Tool (TPOT) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Pediatric First-Aid/CPR/AED Certification

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